The Children's PlaceReviews of childrensplace.com

I always loved to shop in Children's place however had a bad experience in this case. I had returned a couple of online order items and in store purchases in the store and got back a return receipt. I paid for the online order through paypal and in store purchase by credit card. However I have not received my return for more than 2 months now. I have been calling the customer care for more than 9 times in these 2 months however everytime I call them, they answer that it will be done in the next 48-72 hours. Escalated to managers too and they are not able to resolve it. I have not received my refund yet.

Spent $106.26 On Clothes In Didnt Receive One Item Then When I Called Them They Tell Me They Can't Do Nothing About I Will Never Shop At This Place Again

I wish i had some negative stars, not even worth single star. I had called them after three weeks of placing the order and they are happily telling we unable to find the orders. What kind of business model they are running, that they cant see the orders placed.

I ordered some shoes for my son. The first issue was they double charged me. The 2nd issue was they sent an email stating they would be delivered on a certain day and they ended up not being delivered on that day. I tried calling customer service and I was on hold for an hour before I just hung up. I emailed customer service and they took days to respond. Their response didn't resolve my issue, all they did was send me a tracking number which I already had. Finally I received my package a whole 3 days later than what they told me. I'm never ordering from them again

If I could give this place 0 stars, I would. First, every time I have ordered anything it took at least 3 weeks getting to me. The last time I placed an order, I ordered 9 items. They shipped two items first and it got to me within 3 weeks, they said that the rest of my order 7/9 items would ship at a later date. A whole month goes by and nothing. I have emailed several times. One rep. stated that it was a technical error and that the 7/9 items will not be arriving because they are no longer in stock. They said I would receive a refund. I then received another email a few days later that stated it was delivered to my door (they were talking about the first shipment of the two items). Also, that since it showed delivered, that I would receive no refund. So, they basically took my $60 and I haven't heard from them. I have emailed and called and can never get through. I hate this place and I'll never order again. RUN FAR AWAY. ANY OTHER KIDS CLOTHING SITE IS BETTER. It's such a shame because they have such cute clothes, but it's not worth the hassle!!!

Ridiculous....never get a card with them!!! Not only do they send out your bills so late that you've automatically got a $39 late fee but it's like trying to pay your student loans through the government online!!! PATHETIC!!!!! Never regretted taking out a card with a company until this one!!!!

I am having the same problem as the previous reviewer. I returned an item in store on Oct. 30th worth about $63. I had paid for it with PayPal and was issued a receipt for the return in store. It's Nov. 27th today and despite placing several phone calls and having two cases opened to address why I have not yet received the refund I still have no refund. I am told there is no one that can issue a refund at the Childrens Place except for this "case management department" which doesn't take phone calls. Must be nice

My wife ordered clothes online. She loves the clothes. However, I had to return several items on her behalf back in August 2019. I took pictures of the return slips and even the tracking number. The total of the return was around $60. It's November 27th which is Thanksgiving Eve. This makes around 6-7 times I've called about this Case Number. EVERY time I get put on hold and then a lady comes back on and always tells me they'll get back in touch 48-72 hours. I'm on hold now awaiting the same response. They will admit receiving the items and can "see" where I've called in but can't seem to process a refund. $60 is not bankrupting me but it's the fact they're doing this. This is the WORST customer service I've ever dealt with. I've never dealt with any company like this bunch. Oh, they're nice when you're huffing and puffing about calling all these times getting the same response. My wife has never received an email about the status as they claim following their spill of 48-72 hours. The lie! Just told me they're having technical difficulties but we should have an email by the end of the day. Wanna bet?