Janet E.
I would give this less than a 1 star…
I would give this less than a 1 star rating if I could. I’ve been a customers of Children’s Place for 17 years. When I first started shopping with them we had a Children’s Place near us where my children could try on clothes before purchasing them. Since then though our local store has closed so we’ve had to resort to buying online. I’ve never really had a problem doing so but this year my two youngest went through a much bigger growth spurt over the summer than I realized so every article of clothing I ordered this year had to be returned. I initiated the process the same night the clothes arrived in the mail and learned that two articles were not refundable. Upon calling I was told that they were clearance items so they aren’t refundable. Nowhere, when I purchased them, did it say that I was buying items that were not refundable. Every item I was buying was on sale. The person I spoke to said he would make an exception and give me a merchandise voucher for those two items and the rest of the order, $80 worth of clothes, would be returned to my original form of payment. Well something happened and my bank account was only credited for the two items that were supposedly non refundable and then I got a merchandise voucher for $80. When I called to discuss this I was told that because the order was already processed, nothing could be done even though I haven’t spent a single penny of the merchandise voucher. I made it clear that we don’t have a local store and after what happened, I wasn’t comfortable ordering clothes online anymore and don’t want and won’t use the $80 merchandise voucher so it feels like the store is essentially stealing from me. To make the situation more frustrating is the language barrier when calling. I was told when I asked about speaking with someone who’s first language is English, that their call center is based in Asia so there is nobody who’s first language is English available to speak to.