The Children's PlaceReviews of childrensplace.com

They sent me a coupon for $10 off my purchase valid until the middle of the February. When I attempted to make my purchase on February 3, their website said it was expired. I placed the order anyways, and emailed support with screenshots showing the coupon was still valid - more than a month later, they reply and say that the coupon can only be applied at the time of purchase... ignoring the fact that I clearly tried and something was wrong on their end. Take my warning, if they send you a coupon and you try to use it well within the window and it doesn't work... just abandon your cart, they won't offer any assistance.

They have a minimum fee of $2.00 every month even if you have a zero balance. It is also a pain to cancel the card and they want to fax you your cancellation documentation. Who has a fax machine? This to me shows they don't want to easily send you documentation showing your account has been closed. Sketchy!!!! I was unable to cancel on the website and was forced to call. They wouldn't email me documentation showing I cancelled the account but I finally had them agree to mail it to me showing the account was closed. I refuse to pay any credit card company money monthly for a zero balance. I will be shopping elsewhere from now on.

Ordered 6 pair of pants for my daughter. For whatever reason they send out 6 different packages on different days FOR ONE ORDER! One pair never showed up and I’m still not reimbursed. The other 5 pair I received and have been charged 10 times for since receiving the order. Order was paid for already. Paid for and received weeks ago. Every night at 10:38 my card is charged again for the same order. Children’s place has been of no assistance whatsoever. Customer service is terrible and if you so happen to get someone half decent… STILL nothing is done. I’ve spoke to ten different reps who assured me it was taken care of. Well it’s not and they’ve taken bill money so now it’s affecting my personal life. I’ll likely have to close the account because children’s place can’t seem to stop their system from charging me repeatedly. This is the SECOND account believe it or not…that has been compromised by ordering from children’s place. STAY AWAY FROM THIS COMPANY

never order from this place if there is the slightest chance you need to return and item and you don't live near a store. trust me when I say avoid at all costs. I have been attempting to get a return shipping label sent to me for 2 months. their customer service model is completely useless. Sometimes they just dont even answer the phone. they dont return emails. they sent me a return shipping label ADDRESSED TO ME. please trust me when I say dont be tempted by the low prices. it will never be worth it, this company is garbage and will be a waste of hours of your life if you ever want to return something

Bad! Gave me $60 in coupons all at once but only allowed me to use $30 worth at ya time. Makes you believe you are getting a discount and really not. Prices in store do not reflect online. Often find online prices to be reasonable while in store is insanely high. Employees do not provide effective customer service. Don’t assist customers, don’t greet customers. More so about having and making plans after work while customers present. Mark up clothes and say sale to make you believe it’s a deal.

They do not respond to emails and never answer calls either (the system hangs up on you). If you want a refund due to it not being delivered you have to dispute it with your bank. DO NOT WASTE YOUR TIME!

You guys are irresponsible and your management system is just screwed up to close the store 1 hour early closing the doors in front of us at 16h instead of 17h for the inventory without previous notice ! This is stupid i will never come to your store again we came from laval to the store in place vertu who decided to close 1 hour early!

First of all I am a card holder I love the sales being a card holder brings. I have 4 children and my cart is always loaded down upon check out spending $200-$400 at a time. So I would say my opinion should matter and hopefully be considered. Also love the recently added my place bucks. Love the clothing here. Super cute. Things I think need improvement: the quality of the boys denim jeans. They wear out in just a month of wear and holes start. So if I can help it I will not order jeans from here. However I have two boys one is pretty average and fits almost anything in any brand. So i always shop else where for his jeans. My kids dads side of the fam are pretty big and tall people. So three of my kiddos were big babies, big toddlers and now big kids. So i buy the jeans for my husky boy Husky 7’s. Please keep them stalked, I have a hard time finding any in his size in the cargo pants and husky straight stretch. This tells me that husky sizes are in pretty high demand. Which brings me to my second: Since we are seeing alot of young kids on the bigger side It would be great If The Childrens Place offered the cute toddler prints in bigger sizes. My 3 yr old is in 5/6 tops and just starting pre school. So she has to wear older girl clothes. She cannot wear the cute first day of preschool shirts because its not offered this is just an example. And I shop the leggings in capri size 7/8 for her pants. Would love it if skinny jeans were made in her size. All of my children have this issue. My pre k son wears 7/8’s and is 4 yrs old. So he wears clothing thats much older looking then his age. Please offer some of the cute toddler prints in larger sizes. Also the girls print leggings are only good for one or two wears and the knees are so faded. So i only buy the black leggings because they seem to hold their color for a while in the knees. The girls graphic tees I used to love but seems like for the past yr they changed the material to thinner and cheaper. They look old and raggy in a months wear meanwhile the boys graphic tees are still crisp and vibrant. I will still continue to buy but I would rate higher and shop more if the durability was there for real kids and sizing.