Child UniverseToday, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead
Child Universe (child-universe.com) has 127 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Excellent
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127 approved reviews, newest moderated first
Linda O.
I have not received this product. Where is my purchase?
Response from Child UniverseNov 3, 2024
Dear Linda Olson, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
Taylor A.
Poor customer service, took days to get back to me. When they finally did, told me it was going to take up to 17 business days to get my order when online and my order receipt it says 7-10. Then when I asked them to just simply cancel my order and refund me, they kept pushing me to try and keep it when I said multiple times I wanted a refund.
Response from Child UniverseNov 3, 2024
Dear Taylor Augustyn, Thank you for providing your feedback. We are always happy to help with any requests by our kind customers. We have already contacted you via email and sent you a full refund. Warmest regards, Child Universe Customer Care Team
Stephanie N.
The puzzle once received was very cute. However, it was a week late and did not have knobs as ordered.
Response from Child UniverseNov 3, 2024
Dear Stephanie Nguyen, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
Alexandra
I ordered a carved sign/puzzle of my nephew's name for his first birthday. The package arrived just in time, the item was beautifully gift-wrapped, and the item was really high quality and well made! I appreciate that you don't charge extra for long names. Thanks for helping me give a great gift!
Kirst
So happy with our puzzle! We received a puzzle for my son a year ago as a gift. We loved it so much that when my niece turned one we ordered one for her! Both pieces were beautiful. I will most certainly be purchasing more puzzles in the future for other friends and family ❤️
Kate
I ordered my puzzle on 8/3 and paid for 7/12 day shipping. I checked the status today and all it says is confirmed. I have tried reaching out but nobody has gotten back to me.
Response from Child UniverseNov 3, 2024
Dear Kate Colombo, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
J. W.
Great Quality! I have purchased over 10 of these and have never been disappointed. Love the product! Well made too
Franziska H.
I never reseved the my order!
Response from Child UniverseNov 3, 2024
Dear Franziska Hauk, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team