Jane R.
Could have been sent more quickly
Could have been sent more quickly. Information on the status of the order would have helped. I had sample package and am down to the wire tomorrow.

ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jane R.
Could have been sent more quickly. Information on the status of the order would have helped. I had sample package and am down to the wire tomorrow.
Pamela H.
Molly really liked the food but unfortunately she is extremely allergic to peas and ended up chewing and scratching herself until she was raw!
Cindy G.
I am finding it difficult to navigate this subscription.
Michelle S.
Several packages arrived partially thawed. I emailed about this and didn’t get a response until I asked again about it. The food is too expensive to worry about proper refrigeration.
Sheila A.
Quality of food appears good. Price is expensive.
niedra G.
I found the customer service very friendly as I consulted about my two orders. The second order I specifically requested Not to get one of the packets as my dog did not like them and this order was messed up - I got the food type I did not want … ( I did not contact the company to complain so they could have shipped what I wanted instead…). Hence the 3 star. I like home cooked pet food so I approve overall.
Response from Chi DogJun 1, 2022
Niedra, We appreciate you letting us know that you were accidentally sent a tray of food you did not want. If you need help adjusting future orders you can always reach out to one of our helpful client care advocates... we are happy to make custom adjustments if needed. Also, if you reach out prior to your next order we are happy to replace the tray you did not want with one that your pup likes better... just mention my response to your TrustPilot review. Take care and thank you for your support! Chris @ Chi Dog
Brianna J.
I appreciate the tailored diet plans, however I found that the product was lacking. Turkey was extremely dry and was cut in large chunks. I hand to tear the meat into smaller pieces so that my puppy who likes to scarf his food wouldn’t choke on it. I also found the packing rather flimsy and once defrosted would leak everywhere. Because of this, I have decided to use another food brand.
Lynne R.
The food seems great but pamphlet in the box describe the food/dog types differently than the website and so I think I ordered the wrong one. Also, my dog is a puppy, so when reading the fine print, I see he supposed to eat twice the servings so when I ordered and paid for two weeks, I really only got two weeks of food. That makes your prices MUCH more expensive than I had anticipated.
Response from Chi DogFeb 11, 2021
I'm so glad you are starting your puppy on real food. Thank you for taking the time to write a review for Chi Dog. Chinese Medicine Food Therapy uses specific foods to maintain health and correct imbalances. If some indications seem confusing I'm happy to clarify via email or phone and we can determine the best meal for your pup. The portions we sent in your dog's delivery are correct. There is dog food labeling requirements the necessitate the statement about "twice the volume for puppies and pregnant dogs". It is a regulation for kibble diets that have not been updated for portioned meal deliveries. I'm sorry for the confusion. Feel free to reach out to me if you would like further clarification. -Dr. Susan Bohrer [email protected]