Chi DogReviews of chidog.com

Response from Chi DogMar 7, 2025

Dear Paul, We’re sorry to hear that your dog didn’t like our supplement. We know how frustrating it can be when you’re trying to do something good for your pet, only to have them turn their nose up at it. Every dog has its own unique taste, and while many enjoy our supplement, we understand that not every dog will. We also want to clarify that we did not and would never recommend adding sardines to our supplement. We appreciate your feedback and will make sure to review any miscommunication that may have occurred. Because we prioritize food safety, we are unable to accept returns once a product has left our supply chain. However, we truly appreciate you trying Chi Dog and sharing your experience with us. If there’s anything else we can do to help, please don’t hesitate to reach out. Best regards, The Chi Dog Team

Response from Chi DogFeb 5, 2025

Hi, We're sorry to hear that the product didn’t work out for your dogs. While we understand how frustrating this can be, our supplement orders are bundled, and to ensure quality and safety, we can only sell unopened and sealed products—this is why we don’t offer returns on supplements or any of our diets. Since every dog is different, there’s always a chance that a food or supplement may not suit their needs, and unfortunately, that’s something we can’t predict until they try it. We truly apologize for any disappointment and appreciate your understanding. If there’s anything else we can do to assist, please let us know. Thank you, The Chi Dog Team

Response from Chi DogFeb 4, 2025

Hi, We're sorry to hear that your pup didn’t like the food! Each dog has their own preferences, and we won’t know if they’ll like it until they try it—that’s exactly why we offer a sample pack. Sometimes, it just takes a little time or a different approach to get them interested. Let us know how we can help. Thank you, The Chi Dog Team

Response from Chi DogSep 10, 2024

Hello Inessa, Thank you for your feedback. At Chi Dog, we take great care in formulating our diets using a holistic approach combining Eastern and Western veterinary medicine. The Water Diet uses whole, natural food ingredients to support kidney health. It’s important to understand that this diet is not a prescription diet, but instead, it’s formulated to support the kidneys naturally through balanced nutrition without relying on highly processed or restricted ingredients. Unlike prescription diets that may lack the diversity of natural, fresh foods, Chi Dog uses human-grade, whole ingredients like pork, pearled barley, sweet potatoes, and peas, all thoughtfully selected based on their cooling, neutral, and hydrating properties. The addition of minerals like phosphates is intentional. Phosphates, when properly balanced as they are in the Water Diet, play a vital role in supporting healthy metabolism and are not harmful in a carefully formulated diet. The Water Diet was developed by two practicing veterinarians and a board-certified veterinary nutritionist, who worked together to ensure that this formula meets all AAFCO nutrient requirements, including careful phosphorus management for kidney support. For a deeper understanding of our approach and ingredients, I encourage you to visit our website at Chi Dog. We firmly believe in the power of real food as medicine, and our Water Diet is a testament to this belief. Thank you again for sharing your concerns. We’re happy to provide additional details or address any further questions. Warm regards, Chi Dog Veterinary Technician

Response from Chi DogAug 15, 2024

Hi Caroline, We completely understand your frustration with the delivery. We apologize for the inconvenience this caused. If you'd like, we can change the carrier for your future deliveries to ensure your box arrives earlier in the day. Please let us know if this is something you'd like to do, and we will make the necessary adjustments for you. Thank you for your patience, and we are here to help with any other concerns you may have. Best regards, Chi dog Team

Response from Chi DogJun 27, 2024

Hello Joey, We are sad to hear your dogs did not enjoy their Chi Dog. We are happy to have you speak with our veterinary team or even our veterinary founder for new diet recommendations or feeding suggestions. Thank you for taking the time to write this review and do not hesitate to reach out to our support line via email at [email protected] or call/text at 856-431-5502 Best, The Chi Dog Team