Chi DogReviews of chidog.com

Response from Chi DogJan 27, 2026

Sarah, Thank you so much for sharing this — we really appreciate your honesty and your patience. We’re glad our team was able to respond quickly and make things right when the packaging issues came up. We also completely understand how unsettling it is to see a tray arrive opened or to get a delivery notice when the box hasn’t actually shown up yet. Even when everything eventually works out, that kind of uncertainty is stressful. We take these reports seriously and are actively working with our kitchen and warehouse partners to prevent any trays from being compromised in transit. Your feedback truly helps us pinpoint where improvements are needed. Thank you for sticking with us and for giving us the opportunity to keep improving — it means a lot. Warmly, The Chi Dog Team

Response from Chi DogDec 15, 2025

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand your concern, especially when it comes to the safety and consistency of your dog’s food. Our recipes are made with whole, minimally processed ingredients, so some natural variation in texture and fat content can occur from batch to batch. That said, finding anything unexpected is not the experience we want for our customers. We take concerns like this very seriously and would appreciate the opportunity to look into this further with our production and quality teams. Please reach out to us directly with your order details so we can review this specific batch and assist you accordingly. Your dog’s safety and well-being are always our top priority. Thank you again for bringing this to our attention. The Chi Dog Team

Response from Chi DogOct 22, 2025

Marilyn, We’re sorry this wasn’t a good fit for your dog. For liver support, our Wood Diet (chicken) is designed to be light, low-fat, and liver-friendly (no organ meats; controlled minerals), but we understand every dog is different—especially with appetite challenges. If you’d like, we can always share picky-eater tips (gentle warming, small “meatballs,” smaller/more frequent meals). Either way, we hope she does well on the prescription diet. If we can help in the future, please reach us at [email protected] or (856) 431-5502. Warmly, The Chi Dog Team

Response from Chi DogSep 26, 2025

Thank you so much for giving Chi Dog a try—and I’m sorry your order took longer than expected. We appreciate your patience. It can take 3–4 weeks (sometimes a bit longer) to notice changes like stool quality, coat, or energy. For best results, keep the amount consistent each meal, serve it slightly warmed or with a splash of warm water for aroma, and avoid rich treats that can mask benefits. If you’d like, we’re happy to fine-tune portions for your dogs and suggest which recipes fit their goals (e.g., cooling/tummy-soothing vs. very lean). We’re here for you and your pups! Warmly, The Chi Dog Team

Response from Chi DogSep 16, 2025

Annemarie, We’re so glad your pup loves the food—and thank you for letting us know about what you found in the Wood diet. We hand-cook in small batches using whole-muscle chicken (no organ meats) and, while we trim carefully, there can be natural variation in real food (e.g., occasional connective tissue/cartilage). We don’t use bone at all in any Chi Dog recipe—bone is not an ingredient and should not be present. Thanks again for the heads up and for feeding Chi Dog. We’re here if you need anything! Warmly, The Chi Dog Team

Response from Chi DogApr 29, 2025

Hi, Thank you for your honest feedback! We completely understand — transitioning can take time, especially with picky eaters. We’re here to support you through the process and are happy to offer tips or adjustments to help. Please don’t hesitate to reach out if there’s anything we can do to make the transition smoother for your pup! Best regards, The Chi Dog Team

Response from Chi DogMar 27, 2025

Hi, Thanks for giving it a try! Some dogs can be a bit picky, especially when it comes to texture. If shaping the food into small balls helps, that’s definitely worth a shot! Let us know if we can assist in any way. Warm regards, The Chi Dog Team

Response from Chi DogSep 19, 2024

Hi, Thank you for your feedback, and we're sorry to hear that your dog isn't enjoying the food. We understand how frustrating that can be. Every pup has its unique preferences, and we appreciate the effort you've put into trying different options. If you ever decide to give us another shot or have any other questions, feel free to reach out. We're here to help! Wishing you and your dog all the best, Chi Dog Team