Chi DogReviews of chidog.com

Response from Chi DogJun 4, 2026

Jami, I am truly sorry this happened. This is absolutely not the experience we want for you or your pet. We work very hard to get our food delivered quickly and safely, but unfortunately there are times when a carrier delay occurs and a package does not move through the system as expected. Based on your description, it sounds like the box experienced a significant delay while in transit, and I completely understand your concern. If food arrives warm, spoiled, or otherwise unusable, we do not expect you to feed it. Please know that when situations like this occur, we are always happy to make it right. Whether that means issuing a refund, as we have done in this case, or sending a replacement shipment, our goal is to ensure you receive the quality product and service you deserve. We sincerely apologize for the inconvenience and disappointment. Thank you for bringing this to our attention and for giving us the opportunity to help. Warm regards, The Chi Dog Team

Response from Chi DogApr 22, 2026

Hello, Thank you for your feedback. We’re sorry to hear that neither of your cats took to the food. Cats can be especially particular, even with gentle warming or adding broth, so we understand how frustrating this can be. Sometimes a slower transition, mixing a small amount with their current food and gradually increasing, can help, but we know that doesn’t always work for every cat. We truly appreciate you giving our food a try. Thank you again, The Chi Dog Team

Response from Chi DogApr 15, 2026

Hi, Thank you for sharing your experience, and we’re sorry to hear about what you and your pup have been going through. We do want to clarify that UTIs can have many contributing factors, including underlying health conditions, medications, hydration levels, and individual sensitivities. While diet can play a role in overall health, it is not typically the sole cause of a UTI. However, we completely understand your concerns, especially with your dog’s medical history. Our diets are formulated to be complete and balanced, but for dogs with specific medical conditions like heart disease or kidney concerns, we always recommend working closely with your veterinarian to determine the most appropriate nutritional plan. We appreciate your feedback. Wishing your pup the very best in her recovery. The Chi Dog Team

Response from Chi DogApr 13, 2026

Hi, Thank you for taking the time to share your experience. We’re sorry to hear that your cat, and even others, didn’t take to the food. Cats can be especially selective, and it can sometimes take a bit of time and a gradual introduction for them to accept a new diet. We understand how disappointing it can be when it doesn’t work out, especially after trying multiple options. If you’re open to it, we’d be glad to offer some guidance or suggestions that may help, or explore alternatives that could be a better match. We truly appreciate you giving our food a try. The Chi Dog Team

Response from Chi DogApr 13, 2026

Hi, Thank you for your feedback. We’re sorry to hear that your cat wasn’t interested in the food. We understand that cats can be especially particular when it comes to trying something new. Sometimes it helps to introduce a new diet gradually or mix it with their current food to make the transition easier. Thank you for giving Chi Cat a try! The Chi Dog Team

Response from Chi DogMar 31, 2026

Angela, We’re sorry to hear that your dog did not enjoy the food. We understand how disappointing that is, especially when you were hoping it would be a good fit. Because our meals are perishable frozen products, we are not able to offer reimbursement simply for taste preference. That said, we always want to help where we can and are happy to offer feeding tips, transition guidance, or diet suggestions to help find a better fit. Thank you for giving Chi Dog a try. Warmly, The Chi Dog Team

Response from Chi DogMar 4, 2026

Hi, We’re sorry to hear that your Yorkie had trouble with our food. Every dog’s digestive system is different, and some may take time to adjust to a new diet. If your dog experiences constipation or changes in stool, we recommend consulting with your veterinarian to ensure it’s safe and to discuss the best feeding plan. We understand that you invested in our food and are disappointed with the experience. If you’d like guidance on transitioning to a different diet or adjusting portion sizes, you can reach out to our team. Thank you for your feedback, and we hope your pup feels better soon. The Chi Dog Team

Response from Chi DogDec 30, 2025

Hello, Thank you for sharing your feedback. We’re sorry to hear that your dog isn’t eating the food. Every dog is different, and some may need a little extra time or a slower transition when trying something new. We’d be happy to help with transition tips or explore other options that might work better for her—please feel free to reach out to us directly so we can assist. Warm regards, The Chi Dog Team