Leah H.
The customer service is amazing
The customer service is amazing. I received very prompt, personal, and helpful responses to all of my questions. My dog loves the food though she had some underlying pancreas and kidney issues that didn't make the food a good fit for her unfortunately.
Response from Chi DogJan 27, 2026
Leah, Thank you so much for taking the time to share this. We’re really glad our team was able to support you with prompt, personal help — and we’re especially happy to hear your dog loved the food. We’re also sorry that her underlying pancreas and kidney issues made it not the right fit long-term. Every dog’s medical needs are unique, and we truly appreciate you working through it with us. If you ever want help exploring another option (different recipe, topper approach, or home-cooking with our DIY supplement), we’re always here for you. Warmly, The Chi Dog Team



