Chi DogChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Julie G.
Very quick customer service response time
Response from Chi DogApr 23, 2026
Hi, Thank you for your feedback! We’re happy to hear you had a positive experience with our customer service response time. Providing timely support is very important to us, and we truly appreciate you taking the time to share this. If you ever need assistance again, feel free to reach out. Warm regards, The Chi Dog Team
Stacie
My dog loves the food. The shipment arrived when expected. The serving size instructions were easy to follow in transitioning to the new food. Overall, a great experience with the company.
Response from Chi DogApr 22, 2026
Hi, Thank you for your kind review! We’re happy to hear that your dog is loving the food and that everything—from delivery to the feeding instructions—made the transition smooth and easy. That’s exactly the experience we aim to provide. We truly appreciate your support and are so happy to have you and your pup with us! Warm regards, The Chi Dog Team
Lisa F.
The ability to discuss the best food type for our pet is what won me over. The food arrived frozen with a reminder of the correct portion to be fed. Our 6 year old schnauzer loves the food and we had no issues swapping her over.
Response from Chi DogApr 22, 2026
Hi, Thank you for your kind words! We’re really glad to hear that the guidance on choosing the right food was helpful—that’s something we truly value. It’s also great to know the food arrived in perfect condition and that the transition was smooth for your schnauzer. We’re happy she’s loving her meals! If you ever need anything or have questions down the line, we’re always here to help. The Chi Dog Team
Elaine M.
One of my Chihuahuas, Sadie, was recently diagnosed with early stage kidney disease. She's always had a sensitive stomach. But when I put the vet prescribed kibble in front of her, she immediately rejected it. And I couldn't blame her. It was a hard oily kibble. Yuck. I immediately started looking for an alternative and found your Water Diet. I liked everything I read about it, plus the Chinese medicine component. I ordered the 4 weeks supply. It was shipped and arrived within two days, packaged well and still frozen! I thawed one package, heated up one serving and put it in front of her. She gobbled it down and has had no intestinal problems, even though I couldn't introduce it gradually to her! Sadie loves it and she's doing well on it! Thank you!
Response from Chi DogApr 15, 2026
Hi, Thank you for sharing Sadie’s story. We’re happy to hear that she’s enjoying the Water Diet and that it’s been gentle on her stomach, especially given her recent diagnosis. It’s such a relief when our pups not only accept a new food but actually love it and even better when it supports their overall well-being. We’re also glad the delivery arrived quickly and in great condition. Thank you for trusting us with Sadie’s care, and we’re wishing her continued comfort and good health. If you ever need anything, we’re always here to help! The Chi Dog Team
Martha N.
Great dog food. The problem is not the food; it's such a nutritious product. It's my dog who has food aversion to the protein, turkey. We're working through it, adding 97% ground beef in a certain proportion. But he often doesn't eat.
Response from Chi DogApr 9, 2026
Hi, Thank you for your thoughtful review! We’re glad to hear you recognize the quality and nutrition of the food. We understand how challenging food aversion can be, especially when it comes to a specific protein like turkey. It sounds like you’re doing a great job trying different approaches to make it more appealing for your dog. Please feel free to reach out if you need further assistance. The Chi Dog Team
Alison C.
The quality of food from this company is amazing. I don’t have to worry about his health giving this food. The customer service has always been very helpful
Response from Chi DogApr 9, 2026
Hi, Thank you for your kind review! We’re happy to hear that you’re happy with the quality of the food and that it’s giving you peace of mind about your dog’s health. We also truly appreciate your kind words about our customer service. Thank you for trusting Chi Dog! The Chi Dog Team
Jacqueline S.
Being able to go to the website and look at the diets and get all the information immediately without searching was most appreciated. I have 2 dogs needing home cooked food. I was cooking 2 different meals . One for each dog. Being able to look at the ingredient and nutrition information w/o having to find it buried in the website or needing to fill in information for someone else to pick for me was what made me look no further. Plus as a holistically minded individual, I have come across and listened to Dr Bohrer in the past. It turns out, I chose the Fire diet for both my diabetic dog and my elderly dog with healing digestive issues. Both dogs are doing fantastic on the diet!At some point there is an alternative Chi Dog formula that I think would fit each dog to add in variety. For now we are Fire diet and we are all loving it!! For me the cooking had become a cumbersome , never ending job! Thank you Chi Dog! I also did have a minor issue with my order and I can also report that Customer service was great!! And all was sorted out quickly! A solid 5 stars!!
Response from Chi DogMar 30, 2026
Hi, Thank you for your thoughtful review! We’re happy to hear that both of your dogs are doing fantastic on the Fire Diet and that the website made it easy for you to find all the information you needed. We completely understand how cooking multiple meals for your dogs can become overwhelming, so it’s wonderful to know Chi Dog has helped make mealtime simpler and healthier for your pups. We also appreciate your kind words about our customer service. We’re always happy to help! Thank you again for your support and trust! The Chi Dog Team
Marisela H.
I tried the trial pack and my two dogs who are very picky eaters loved the food.
Response from Chi DogMar 30, 2026
Hi, Thank you for your review! We’re happy to hear that your two picky eaters loved the trial pack. It’s always great when dogs enjoy their meals, and we appreciate you giving Chi Dog a try! Warm regards, The Chi Dog Team
