Chico'sReviews of chicos.com

If I could rate negative zero I would. HORRIBLE CUSTOMER SERVICE...CLOSING MY ACCOUNT AND WILL NEVER PURCHASE FROM THEM AGAIN. VERY RUDE, FOREIGN CUSTOMER SERVICE REPS WHO KNOW THEY CANT BE TRACED. To add insult to injury they refuse to give me a refund for an item that I was purchasing for special event. Since it did not arrive had to scramble at last minute to find something. When I expressed my immense disappointment it was oh well! Really? I'll be spending my money elsewhere and I would strongly suggest you follow suit. Everything was fine with them until it wasn't! When it wasn't it was horrible never again!!

I purchased a poncho from the Chicos outlet store in cash and the price dropped several times. When I went into the Chicos outlet store in Tinton Falls Laura refused to give me cash back. I was given a gift card which I feel is illegal. I paid cash I should have been given cash back. Laura has a bad attitude and would suggest not dealing with her. I've had problems with her before.

I purchased some items on 6/29. Upon trying them on at home, I wasn't happy with them and went to the store I purchased them at on 6/30 to return them. Their machine wasn't working correctly and they could not process the return on the same credit card I had purchased the items with. I was told I would have credit withing 2 business days. The store manager spoke with customer service about this.To date, it is now August 4th and I still do not have my refund to my credit card or on a check. It is not my fault that their credit card machine wasn't working on the day I tried to return the items. I had to pay for the items before I could leave the store, but now that I want a refund I have to wait 4-6 weeks for my money to be returned. This just isn't fair and is not a good business practice. I will NEVER shop at any Chico's again and I have been shopping there almost since they opened their doors. You have lost at least one customer with your terrible customer service on the phone and inability to speak with someone who could expedite my refund.

I don’t have a Chicos account. I don’t know how they got my email address, but I get a daily email from them. The unsubscribe link at the bottom doesn’t work. I’ve contacted customer service several times and been told they would unsubscribe me. Still hasn’t happened. Finally spoke to someone in customer service today who looked at their policy, which says it will take “6 to 8 weeks“ after someone unsubscribes before these promotional emails stop. Hate this company and will never set foot in one of their stores again. Besides their clothes are cheesy.

I was unable to use a new customer coupon. AI unable to help and gave me a # to call. Spoke with 2 different agents and still unable to place an order. I will never attempt to make a purchase again. Either fix your computers and/or your agents.

I have ordered from Chico’s before they were bought by private equity and would get the order next day or within a week at the worst. I didn’t realize that Chico’s was sold in January 2025. Ordered from online sale and all I received was a free bag and all my other items were cancelled and no one alerted me. When I called customer service, they tried to tell me the items I ordered could be replaced with similar ite’s… ended up costing more! I figured it was a fluke, so I stupidly ordered again in early July for a July 18th event. I still have received nothing nearly two weeks later and the tracking says the dress I ordered won’t even be shipped until after the event, if at all! Stay away! This is my last Chico order.

I returned several items June 12th and as of July 9th I had not rec'd the refund. After being in a "chat" for 45 minutes I finally got the refund forwarded to C/C. FORTY FIVE minutes!!! Chico's needs to step into the 21st century and be responsible ... it isn't as though someone has to go into a vault in the basement and dig through carton's of receipts ... so irritating. No more Chico's for me!

I recently shopped at the Chico's at Summit Mall in Birmingham, AL. I was very disappointed. The dressing rooms were dirty - dust and fluff everywhere. They had several racks of clothes marked $24.99. I picked a lightweight poncho with beading down the center of the back and front. There were several of them on the rack. They told me the price was much higher and they knew that is where they had put the ponchos. I've shopped at Chico's all over the country and I've never had anything like that happen. If you wish for more information my cell phone# is 914-461-3250