Chico'sReviews of chicos.com

I paid for express and it took 22 days(??) I also got the wrong color and nobody is answered my email. Don’t bay from here..

I would give them a -score if that were possible. I have in the past week talked with 6 different people all of them didn’t care and were just plain rude, and unhelpful. Their customer service is beyond pathetic.

I placed an order with Chicos on 9/15. I didn’t get the usual email confirming my order. I was concerned so I called customer service. I was told everything was on track at that time. I got 1 of the 4 pieces ordered. I called 2 times to check on the order. The second call was an absolute joke. The rep couldn’t answer a direct question. It took 15 minutes to establish that the order never went out from the store. She wanted to re-do my order & have me call back in 3 days to ask for my refund. What? Then she couldn’t put me on with a supervisor & couldn’t tell me who her supervisor was. I just spent 30 minutes & I have no idea if my order will arrive? If the replacement pants have been charged. I’m dumb founded by how terrible this experience has been today. I used to really like Chico’s, but I can’t do this with them more than once.

What a S***show. I ordered several items with PayPal. They automatically took items out of my order, sent no confirmation email and did not apply the 20% first time purchases discount. I called and an agent credited me, but also recharged my credit card ( how? I used PayPal). I called again. I will spare you the long story. The agent told me I was mistaken and said I Should see a doctor! I could not text him pictures of my PayPal and credit card account to prove I was right ( I really want to be right). It actually made me laugh. Guess they don’t record conversations for quality assurance and training purposes. Haha. But really, I should see a doctor!

I liked shopping at this store and their clothes, but not anymore. They'd rather lose customers than help. I bought a pair of pants and when I washed them, they faded and got stained. I took them to the store and they didn't want to help me because they were old and I had already used them. It's logical that if I washed them, it's because I used them. I thought it was a responsible and trustworthy store, but they'd rather lose their customers.

breathtakingly bad customer service. I placed an online order and paid for expedited shipping. I never received a confirmation email that the order was even received, so a couple of days later I sent a request to their customer service to find out if the order had been made properly. At that point I was sent an email saying the order had been processed and that I could now track it. The promised delivery date came and went, and today I have been on three phone calls with customer service and two online chats and have gotten nowhere. One customer service agent told me the items have been allocated at a store in California, so I took it upon myself to call that store. They told me they don’t fill online orders out of that store, so the Chico‘s rep head lied. Now I’m on another online chat to cancel the order entirely, and I’m being told the order can’t be canceled because it has been "processed." it hasn’t shipped, it hasn’t actually been processed as far as I can tell, but now they say they can’t cancel the order. I’ve always had good experience with the stores, but I will never, ever order anything online from Chicos again.

I purchased pants at the Cherry Creek Store. When I put them on a few days later, I realized they were too large. I returned to the store to request an exchange and was informed that because I had removed the tags, they would NOT accept a return of the pants. I just blew $100. This policy was never mentioned and, to be honest, I've never encountered a similar one. Chico's simply took my $100 and I received nothing but a pair of pants that do not fit.

Chico's customer experience is horrible. Orders placed on the website take a very long time to be shipped and delivered. The return process is the worst. It takes them forever to process returns and provide refunds. I returned some items. Chico's confirmed they received the returns over a month ago - still no refund. I called last week and was told the refund had been processed. That was a lie. I have not received it. I won't order from them again and recommend others to avoid at all costs