For over 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques—but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.
Chico's (chicos.com) has 203 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Susan R.
Beware. Item was delayed. After several customer service calls they admitted they don’t have the item in stock. Many excuses and misstatements by customer service reps. Looking for my refund. Wow this company has gone down the drain. Won’t shop there again.
J H.
Horrible customer service. Kept my return for over a month before giving a refund. (after chats, emails, phone calls) Contacted better business, was shocked at the amount of negative reviews! What company keeps your money after returning items? You return something, you get a refund, end of story.
Milo
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Janice W.
Do not pay for express shipping!! You will not get your items as promised. It’s a scam that Chico is running. You have to go through hoops to get refunded! My advice just do not shop with them.
Susan
The past month I have encountered so many problems with my Chico purchases. These were gifts so I am so disappointed. Chico had the nicest clothes but I received a Zenergy top with faded marks on it, the wrong color pants. I returned other pants that were big now my refund will take 3-4 wks. Who does this. I called customer service but the sweet boy did not speak English. Pathetic. They are not going to survive. But I’m done with Chico’s.
Unkamen
Ordered almost 2 weeks ago, still not shipped. The chat person didn't care. Just told me to wait for it. Gave no timeline for shipping. Told me if I wanted it faster pay for express shipping. I don't expect it in a week, but two weeks and it hasn't even shipped?This company obviously does not care. Will not order from them again, ever.
D G.
I placed an order with Chicos, order number 1112774574, but didn't put in the discount that I received from Chicos. I called them immediately and was told that they couldn't do anything and suggested that I make another purchase. The same thing happened on my previous purchase when I wanted, immediately, to cancel part of the order. Chicos used to have a store in my town which has since closed. I miss it, and have tried to purchase online but won't anymore. I'm 77 years old and do make mistakes. This is the first company I have found that won't make any changes once the order has been placed. The review sites on Chicos ratings range from 1.0 to 3.0 and with 58 complaints filed with Better Business in the past 3 years. (Chicos is not a member of Better Business). One has to work very hard to get such poor and consistent ratings. In addition, just today I got a catalog from Chicos that had items that were not yet on their website. This is simply sloppy. I'm sad, because I liked their clothes, but won't deal with them again because of their poor customer service and sloppy practices.
Jackie S.
I paid $25 for overnight shipping so I would have an outfit in time for an event. I received a message indicating the item would arrive 2 days after placing the order. However, the item wasn't shipped or delivered in a timely fashion and it will now be arriving 5-6 days after placing the order. Customer service says that, from their perspective, this is a timely delivery. I see this as fraudulent advertising, not the overnight service they advertised and I paid for.
