Chico'sReviews of chicos.com

My rating is for Customer Service, it used to be great until they moved it overseas. The people I talked with have a heavy accent, cannot understand the problem and will not do the simple solution to fix it. I recently ordered a jacket that was shipped, however per the postal service my package is being held because Chico’s didn’t pay enough postage, I pegged them at customer service to contact the postal service and pay them,but they refused. The item is out of stock and they can refund my money in 2 weeks, however I will loose half of my money was paid by rewards, so I will loose that. It is shameful that they have no understanding to simple solution

I ordered a dress with beading. As I handwashed it the beading began to fall off. Even as it was hanging to air dry. I called customer service and there were 84 customers on the line ahead of me. When I finally received a call back the customer service representative was not friendly or helpful. I explained to her that the quality I was below standards. And was met with there was nothing she could do. I asked for some kind of refund and was offered a credit toward my next purchase. And I would have to call and wait on hold to have them apply the credit. For the prices they are asking I would think the quality of the product and customer service would be better.

They say "free returns". Then when you process the return they tell you they deduct $7.00 when received. Hmmm. I had two returns, asked politely if I returned in the same box, could I save on a $7 return fee. NO!

I have been a Chico’s customer for 30 years. It was my fav go-to. I’m incredibly disappointed with my last 2 orders. I shop their clearance because I’m in The Peace Corps. The “cart” shows the sale price as 50% off plus the deal of spend over $200 and get $50 off (this deal ends tonight). I put 12 items in my cart totaling $299. But when I checkout the price of each item is almost double what the cart shows. The total being over $100 increase. The last time it happened. I couldn’t see the total before I paid. I was upset then because I paid almost $200 more than I was shown. Chico’s would not cancel the order. I thought maybe it was a glitch so I shopped today. At least I can see that the total is an additional $100 to what my cart shows and I could back out before I paid. This is disappointing and unacceptable.

One of the worst experiences in returning a item and still no refund after a month of Purchase ! They send me the wrong item!! Ordered a dress. They sent me a sweater !! I had to return it , then they tell me dress is out of stock !! Still awaiting for my refund from 12/8/25 order !! I keep calling and they say oh I will expedite the refund blah , blah, blah !! I have shopped at Chico’s for years !! Will never purchase another item & will share my horrific experience !! Get your acts together !!

Received a broken necklace. We i called India I couldn't understand the man on the phone. I am responsible to find a ups store drive there defective necklace to it. If I wanted them to send me a replacement they wanted to charge me again. I buy online for the convenience not extra work and charges.

Absolutely gutted. Just received my delivery and I have used Chicos for years for their mixed kebabs, perfect salad, freshly grilled meat, the most amazing chilli sauce. Only on this delivery, the most disgusting chilli sauce I have ever tasted. When I called to complain he said it hadnt changed and that he’s added more peri-peri sauce in to sweet chilli. This is not chilli sauce and certainly not the homemade chilli sauce that Chicks is famous for. I will not be using them again.

Please someone help with a working number