Chico'sReviews of chicos.com

I placed an order online and got an immediate confirmation a week ago. Upon calling and asking what the status of the order is, the customer rep shared that the order was assigned to a store. Apparently it's voluntary if the store chooses to fulfill the order. The poor rep is apparently trying for the past 10 mins to get the store to share status of the order (prob don't have it anymore). Will NEVER order online again - this is an awful workflow. Macy, Talbots, etc never has a prob getting items shipped.

I came back to the store on citrus park mall Tampa. I wanted to return a blouse I bought and buy a different one the sales woman I don’t know her name long hair blonde, she first started smelling the blouse I was returning that’s wrong I felt offended I just tried the blouse one time she was rasist and saying that their clothes doesn’t smell like that she implied I washed it. I won’t come back again.

Item took 50 days for my order to get to me. What has happened to this company? I have been a customer for over 30 years and it has gone way down hill.... Do not order on line.

I don’t need another credit card! I use one to get miles for flights esp in my job. I’ve been a Chico, Soma and WHBM customer for many years and had free shipping! Not anymore unless I USE THEIR CREDIT CARD? I’M DONE! Disappointed yes, as if forced to - like a child as no more free shipping! Ha and Synchrony? Same as Target’s credit card company which messed me up thru my PC Banking at BofA? And I’ll add - watch their sales esp…prices which are reasonable or on sale go up and down lIke a roller coaster? Esp slightly older merchandise! They used to have great sales but sneaky now! Plus I get too many emails from all 3 - more than once a day! Crazy! I’ll be bowing out sadly as a long previous customer from all 3 - Chicos, Soma and WHBM. I don’t like their new management plus takeover - it’s downhill time - watch store closures etc in the future….it won’t get any better as per same of many other stores that I adored are gone. And lately I’ll add - their merchandise quality has been going down, orders canned and customer service……

I ordered a pair of pants and received an email stating that they have been delivered, however, they are no where to be found. Chicos told me that I could order and pay for another pair and they will expedite the order. I already paid for an order that I did not receive. Why should I have to pay again? They should just send another pair.

Placed an order on March 7th it took 6 days to ship it.delivery date is March 22, i called on March 12 to cancel because I will be out of town by then. The customer service didn’t help at all, they haven’t process it yet, do not understand why she was not able to cancel it The package will be in my door step for days before I go back.

I bought a full price jacket in October. Worn three times now the zipper has broken. Chicos refuse to repair, refund, exchange. Their online agent was rude and cut off the chat. Extremely disappointed in non-existent customer service.

HORRIBLE CUSTOMER SERVICE. Once they get your email address they will inundate you with spam, despite about a dozen requests to unsubscribe. BEWARE that they have no respect for an unsubscribe request and the latest emails have an unsubscribe button that no longer even works. Guess they can't be bothered with that. I will never ever buy from them again, despite the fact that I love the clothes.