Chico'sReviews of chicos.com

I ordered two tops- same style and same size. One color was 2 inches longer than the other. They charged a return fee of $7.00! Will not shop there again.

10 days since I ordered and the site still lists the item and waiting for UPS pickup. Really? Honestly, I could have driven to Hunt Valley and picked it up and worn the item 10 times by now.

After 20" of trying to use/troubleshoot the broken link on Chico's return web page, I spent another 45 minutes just trying to get through to someone at customer service who was very difficult to understand and quite unfriendly. Finally got a return label but nothing that itemizes just WHAT it is I am returning.....customer service says it is all in the bar code but I am not convinced. FYI....all corresponance by mail, UPS, or phone originates from Florida or Georgia, NOT California, another reason I will boycott them. Won't be shopping at Chico's online anymore.

REALLY poor customer service policies. The sizing is confusing leading to mis-orders, which they REFUSE to rectify (they will not correct mis-orders caught prior to shipping). The customer service "associates" have no power to fix any problems with orders, quoting a blanket "no refunds, no exchanges" policy until AFTER the incorrect orders are received by customers....leading to extra work and wasted time by employees filling orders that will knowingly be returned and then must be re-stocked. Of course, all the while Chico's holds onto the customers' money. Also, the online and phone "customer service" employees are not located in the US and do not speak English well enough to be able to provide any "service" should they ever be allowed to actually rectify any problems....not sure WHY Chico's even bothers to employ a "customer service team" as they have no ability to provide ANY actual service.

I placed an order at approximately 6:30pm on Saturday. I like to receive packages while I am home so I paid overnight shipping so that I would get it the next day. Sunday comes and goes, no packages. Around 3:30 in the afternoon I am fairly certain it isn't coming so I go to chicos chat. There I am told that I ordered too late in the day for overnight. ISSUE 1: If overnight isn't available, how about you don't sell it? You took my money for the postage option "Next Day" but according the the agent on the chat, this means next business day. Fine. I asked the agent, "why does the website say that I am getting delivery on Tuesday?". They say that since it was too late on Saturday and Sunday isn't a business day, the order will "drop" on Monday and then "next day" is Tuesday. ISSUE 2: You are a 7 day per week retail operation. You take my money on line and in-person on Sunday. It's a business day. My post office delivers packages on Sunday. It's a business day. ISSUE 3: I ordered on a business day. Even if you want to discount the Sunday is a retail business day, you should deliver the package on Monday. Nope. So, I say "cancel the order" to which the agent says "I can't it is already processing". ISSUE 4: you just said it wasn't dropping until Monday and that is why it won't get here until Tuesday. Today is Sunday. Make up your mind. You are either working on Sunday and should deliver it on Monday OR you work on it Monday for Tuesday which means you can cancel it. The agent says "you need to call the customer service phone number" and ends the chat. Incall the number. The message says "there are 72 people ahead of you. Would you like us to call you back?". Seriously? 72 people? On a late Sunday afternoon. I wonder why? I'm guessing everyone is looking for their packages! I ask for a call back and it comes about an hour later. I explain the situation and then agent accidently (hopefully) disconnects the call before helping. I'm like "OK. She will call back. She called me and she would call me back - right? Wrong. No call back. And.... There we have it. I paid for "next day" and it looks like I'm getting it 3 days later. Just about the time I would have gotten my free shipping. CHICOS get your act together.

i am a long term customer at Chicos. I went to the store in Sumner MD today to return one item and buy others. The sales person was intent on making my experience dreadful. First she insisted she wanted to take the bag my return was in and place it on the counter. I politely declined but she asked more times. I was put in the dressing room by Marcy. The other sales person barged in while I was trying on clothes. She told me I didn't write my name on the door. Needless to say I didn't let myself in the dressing room. At check out she kept hurrying me through the transaction when I wanted to check my return receipt to make sure the right item was credited. She threw my new clothes in a pile on the counter without regard to wrinkling them. I was surprised she didn't make a nasty comment to me. She is not the type of sales person I have had at Chicos in the past. Won't shop at that location again

Ordered a beautiful linen dress from Chico's, $179.00, last Spring. Wore it a couple of times before washing it. Hung in my closet because I was out of state for a few months. Came home and decided to wash it before wearing it on Easter. Followed very carefully the care instructions on the dress and it SHRUNK! Couldn't wear it. It was after the 6 months and I didn't have a receipt. CS allowed me to return it "this one time". Thank you. Just called to follow up on my refund. They mailed me a gift card for $9.97, which I haven't received!!! I'm afraid to wash anything I've purchased from Chico's. I'm returning my recent purchases. Who keeps receipts for 6 months? Won't be shopping there again.

I had always been a Chico’s girl. When I was working it wasn’t unusual for me to spend $1000 at a time in the store just before travel. However, now retired, I try to shop online. Recently spent almost $200. The material vender making these clothes has changed. The tops didn’t fit true to size. I followed return Policy. Returned at USPS on August 12th with return receipt. Supposedly it hadn’t arrived back to Chicos. I called today. It takes 4-6 weeks to refund? Honestly any other return is refunded after proof of return. Which Chicos has. Between the quality change and return policy? I won’t purchase again. Don’t buy online. If you can feel or touch and try on in the store, don’t do it.