Chico'sReviews of chicos.com

I went to the Chico's at the Avenue/West Cobb County, in Marietta GA. Today's visit was the first time I had been to this particular store. I walked in and there were several sales people walking around and not a single one greeted me, asked if they could help, if I had anything in mind. Nothing, not a single word. I know they saw me as I was hard to overlook. I have been a Chico's shopper nearly twenty years, and I have spent thousands of dollars over that time. This chain as a whole has really changed, and not for the better. I have never been treated like this in a Chico’s store before; trust and believe it wont happen twice. I will not be visiting this location again. With such negative reviews, few styling options that are not wild, somewhat garish and way over priced I am not surprised that people are disappointed. I am among them. If this is what the Chico's experience is becoming I will find someplace to shop. Soft Surroundings got my money today.

My wife has been shopping with Chico's for 20 years and has spent thousands and thousands of dollars with them. Today she placed an order for over $500 worth of product only to realize that although the billing address had been changed for some reason the ship to address did not update to our new address. She called back immediately but had to call 2 times because she got disconnected. When she got hold of customer service a full 5 to 7 minutes had passed and they would not change the ship to address and infact, the first agent would not to anything and only said we would have to contact the old address and have them forward. She spoke with 2 supervisors and got disconnected twice only to have to cancel the order and will no longer purchase product from Chico's. In this day and age a better system is needed and certainly better customer service! So long Chico's.

I wanted to drop a note about the service I received last Friday. My daughter and I stopped in to check what is on the racks and wanted to cash in a gift card. My usual helper is a Russian lady - while she may be pushy, she always remembers my preferences and size. Unfortunately, she was not in at that time. I am not sure if the lady who seemed to rule and owned the store - checked my points. The first time she ran my debit card, it was rejected. I double-checked with my bank and resolved any issue that was preventing the transaction. The next 10 minutes were spent while we tried to show her the validity of the transaction and availability of the funds - I guess because we were close to her closing time, she was not interested. She was demeaning to both of us and to the other lady who worked in the store. I don't care what her position is. Although my bank account was credited and the transaction was reversed - her salesmanship has simply confirmed that I need to shop when Vera is working or just take my business to another location. And the entire My Closet: Don't get me started on that mess!! I don't know who's closet that is - But I have proof of my past purchases and it is none of that garbage. SAD!! My review dates 12/21/18 still apply- So ... They do not care and after almost 4 years - I should have stuck to my original decision and gone somewhere else.

I have been a Chico's buyer for over 20 years. Now that I am retired I like to take advantage of the final sales. They are a joke. Almost everything is out of stock literally with in 5 minutes of the posting.

DO NOT ORDER. Wrong food order was delivered, when rang, Chico’s told us we had to go and collect our missing items if we wanted it. DISGUSTING SERVICE. WOMEM ON THE PHONE RUDE.

I used to shop online with Chicos, but have stopped. There is no loyalty to a Passport member. I attempted to purchase a jacket (had it in my shopping cart) and while continuing to shop for additional items it was sold out. Most companies will give you a time limit for the items in your cart. NOT CHICOS!!!!! I called to complain but got the "thats our policy" excuse along with an additional example of the same thing happening to a lady attempting to purchase a dress for a wedding! Shame on Chicos, you CAN do better. I have learned from my experience. So much for trying to save Chicos additional shipping costs. I will just order EVERYTHING one item at a time since shipping is free to Passport members.

Worst customer service by a Chico’s employee. Totally ignored me and I was quite upset. Her name is Eileen and she works in the Spanish Spring Florida Office. I spend way too much money at Chico’s to be treated so poorly. I will have to think long and hard before visiting Chico’s. Unacceptable!.

I purchased a sweater on March 13,2021. I wore it one time. It was very pretty. While hand washing it I found a hole in the fabric, not by the seam bet about an inch in where the fabric is unraveling. No pulls. It was probably like that when I bought it but I didn’t think to look for holes in a new spring sweater. Because I removed the tags I was unable to return it today 3/27/2021. I called their main headquarters and they said that’s their policy. They may have stolen my $40 but I will make sure they do not do it to others since I will never shop their again.