Chico'sReviews of chicos.com

Chico's sold me a faulty product and is now refusing to give me a refund. I have never experienced such a ridiculous return policy. The item is a complete loss and their refusal to give me a refund means I will never shop here.

My store in Riverside Ca, helped me order 2 t shirt dress from their online store. Only 1 came. I called the store. later Carolyn called me and told me that only 1 dress was ordered online and I was charged for 2 because there was one in store and I took it with me. UNBELIEVABLE. I have done everything possible to straighten this out. I talked to the manager who only talked with Carolyn and then told me she believes Carolyn. All they have to do is look at their surveillence cameras and apologize. I have shopped at that store for over 20 yrs. I counted them my friends. I go in about twice a week. Lindsay the manager said he would send me another dress did not happen. I went back in to the store thinking they were friends and we could get past this. It was obvious every clerk immediately expeced a show down, apparently I am now the "witch from hell" instead of greeting me normally. I am not like that. In fact, I went back in because I originally believe Lindsay and thought they would look at the tapes and realized they had made a mistake and we could all be friends again. I shared it with a friend and she said that something similar happened to her in that store a few months back. When I went into the store, I did not realize my friend was there also. Apparently she had talked with Lindsay about the deal. Lindsay told her she had talked to Carolyn and she believe her (and not me the customer). And that she just did not know how to make me happy. Seriously. I hate conflict and expected the manager to keep her word. It is simple. DO NOT ACCUSE ME OF STEALING A DRESS. Look at the tape and realize you made a mistake and apologize so we can all be friends again.

I have no idea whether I will receive goods ordered - all I’ve received is the run around. Chicos has charged my credit card for items that are still sitting in the shopping cart online. There is no record of purchase - when I reached out I was told there was no record of an order and would have to reorder the items - I had a bad feeling about ordering again and so declined the offer - a week later I was charged without any record of an order going through- I am beginning to feel scammed.

This is my first order at Chico’s. I ordered mid-May. I was notified it would be delivered May 30. It didn’t come. This is June 5 and it still isn’t here. Customer service is worthless. I’ve talked to them three times and each time I was promised it would be here before 7:00. Still not here. Today they said it takes 5-7 days. It’s way past that and when I told her she said “yes, but it wasn’t sent until 5/28”. Criminy! Whose fault is that? How could I have known that they don’t ship until they find it convenient? This is my last order with this store. Never again. I now have to shop for another dress for this weekend’s wedding.

Chicos Mall of Georgia Customer Service sucks. The employees themselves write 5 star reviews praising their own store! One of the employee Chikita wrote a review giving the store 5 stars. She works there. So they manipulate the store score? What happened to your service that you have to fake your own reviews? Judging people too much? And your clothes are so SO EXPENSIVE now. No one is going to buy a $249 blazer or $150 shirt!! No wonder you are closing your stores.

I received a text from chicos that entire purchases were 25 percent off. After ordering online, I was not given additional 25 percent off a sale item. I was told that the 25 percent off was included in the sale price. That’s just WRONG!

Reviews have disappeared.This was very helpful in deciding what to buy because it gave more info about fit, construction and fabric. I will no longer be buying from Chicos unless I get to try on one of the limited items sent to my local store. Big mistake, Chicos!

I’m new to Chico’s. I spent $750+ the first time and $150+ the second and last time. Only to have clothes that pill, and literally come apart! The styles are cute. The designs are cute. The CONSTRUCTION of the garments and fabrics are such poor quality, don’t waste your money. These are way overpriced clothes that are irregulars (at best) and poor quality. You can wear once and then they’re fit for the garbage. They can’t sew straight. The threads come out. The Brigitte eyelet pants are so cute. Then hideous after one careful wash. Threads coming out of the eyelets and coming apart. A top that is 95% polyester and 5% spandex is pilling like crazy. A slub t shirt, cotton blend literally had threads falling out of the sleeve leaving holes. I still went back a second time. Bought a ruffle sleeve tshirt lilly double layer sleeve tshirt that is so cute on the hanger. But, you put it on and it’s sewn all wrong! The sleeves are open and pull all the way to the front showing half of your bra. I’m a C cup and a size 1. I wash their garments by themselves in gentle garment bags on gentle cycle. Honestly, Walmart clothes aren’t as cute on the hanger as Chico’s. But, they are better quality. So is Old Navy. I don’t know how Chico’s is still in business. But I won’t be their customer anymore. They are absurdly substandard.