Chico'sReviews of chicos.com

Terrible customer service. Sent emails saying EXTRA 25% of sale items and that was also listed on website. But when trying to get that online it would not worked, Three different customer service employees, including a supervisor claimed I did not understand and that prices were as marked, although my screen showed the extra 25% until I went to check out, Even tried to convince me I was given 25% off, when I fact deductions were from rewards I had, They can’t even do math! I am longtime customer (decades) but will never shop there again.

Don’t buy from this company. I placed an order and after 10 days was alerted by UPS that the order was sent back to Chicos. I emailed Chicos and called customer service for a refund. It’s been 20 days and still no refund! They cheated me out of my money.

My order has been sitting there for a week and the answer I got when I called and spent 20 minutes on the phone was to wait a week and they would resend it. This company is not reliable for the ship dates they provide. This is the second time this has happened. The excuse is they have too many sales. Not impressed with the answer.

Chico's has a very bad return policy. 60 days and that's it. No store credit, no exchanges. Why?! How can you buy a gift for your wife. Terrible and old practice. My wife and her girlfriends used to like this store. No more

Get a better website for online ordering. I spent over 2 hours trying to place an order. I had to talk to 2 customer service reps. I've been a customer since 2010 very disappointed.

Placed an order in May, stated it was delivered and never received it! After multiple emails, they stated they would resend order- needless to say I have still not received ANYTHING and the email address is no longer in service! SCAM

I placed and paid for an order in May, 2024, and as of today have still not received it. Chico's says it was delivered, but it has not, and when I tried to talk with someone about it, I got referred to JustAnswer, who said they were not the people to talk to. I tried going to the Chico store online, but am not able to access it.

I have been a customer of Chicos since 2006. I recently ordered two separate orders online. One package the update said it was delivered, the update on the second package said it has been returned to warehouse! These packages were being delivered to my office, someone is always at the front desk. I chatted online with a representative of Chicos, all rep did was tell me exactly what the tracking update read. I called, was told I had to wait the waiting period before I would be credited. I called back today from being from the time the call was placed to finish, it was 48 minutes! All to be told the same thing the updates read and to say hmmm I don’t know what is going on. The rep did say she would notate my account, grant me a 20% discount on my next order. NEVER ONCE did she offer to place an order for me since I stated numerous of times, the pants I ordered were on sale at the time! GREAT CUSTOMER SERVICE! This is fraud and theft! Chicos has my money and I have nothing to show for it. All I want is the credits that I am due!