Chico'sReviews of chicos.com

Can no longer shop at Chicos as they don’t carry petite sizes any more. Have to shop elsewhere

Returned some items that I purchased for an upcoming vacation and a few that I ordered for gifts that I knew weren’t going to work. The sales lady was unbelievably rude. A few items that I received didn’t come with tags attached. She actually tossed them aside and said “those aren’t ours.” They were Black Label by Chico. I had to show her the inside label to prove to her that they were. Then she said she couldn’t return them because they weren’t tagged. I told her I received them that way and she argued with me that it was company policy. Then they should have tags attached before they’re sent out. And then she argued about another item. She kept doing this and was very loud and confrontational. Made me feel like I had done something wrong. When I told her that she was embarrassing me and to please keep her voice down she became even more confrontational. I asked her for her name and she said “it’s RETA. R-E-T-A! The whole store was involved at this point. I called the manager to report this and she was nice enough and wanted to know what they could do but it’s already happened and nothing can change that moment. I’ll think twice before I shop at the Flatirons Chico’s in Boulder, Colorado again.

I bought a pair of black slacks right before Christmas and noticed they also came in winter white, so I told my husband about them as an idea for a gift for me. He went there, they didn't have my size and was told by the clerk that he could buy a pair that wasn't my size, to be able to have a gift to wrap for me, and then I could return them and get the right size after Christmas. So I tried to do that, but they still did not have my size and checked their computer system and the "whole country" was out of that size! I find that hard to believe but wasn't going to argue with them. So she offered me a gift card and I said I didn't want a gift card, I wanted cash, because the whole point was for me to get a pair of winter white slacks somewhere, and if they didn't have them, I had to go elsewhere. She said it was against "policy" and I had to take a gift card. I told her I felt that was extremely unfair as I was just doing what my husband had been told. In the end, I had to take the gift card as the clerk would not budge. I "get" that there is a store policy, but what about telling a customer incorrect facts about getting a garment later? I was really upset when I left there and will not shop there after I use that stupid gift card. I really, really didn't like the style of the rest of their clothes!

I don't shop at Chico's but someone on my Christmas list does. So, on December 13th I went on to order a gift card, but it would not be delivered by Christmas so I opted for an e-gift card that I could print and wrap. on December 16th, the money cleared my bank, but I still had not received the email containing the e-card. On December 20th, I contacted Chico's and after an hour was told that because I didn't create an account with them they could not help me. They have my $100, I have nothing except the screenshot of my purchase...This will be the LAST time I shop Chico's.

Wrote the following email to the CEO: Today I was helping my wife (removed name and address, etc) order an embroided boatneck sweater helium size 1. I went on line 🛜and entered all required information for her account and hit the purchase 💵button and nothing happened 😳 I went and rechecked the payment option--all 👍 good and then I hit the purchase button again and nothing happened😬 I tried the chat and typed ⌨️with your bot🤖and no information was provided to solve the problem😠 So I called your number 📞and was told 93 people in line ⏳and I waited 28+ minutes to speak with your customer service Agent👩‍💼 Your IT 💻 system did not allow her to see my "on line" order so eight 8️⃣ minutes later we were finished and Dorothy will receive the sweater👏 Your agent possessed an interesting and helpful manner and was the only positive 📈of this ridiculous demonstration of corporate inefficiency 🤪 To say that I thought 🤔the experience was underwhelming is being kind😱 As the CEO, you should be embarrassed 😡to provide this level of customer service😤, I would be‼️

Have contacted customer service numerous times without any response! Only received partial order and No one seems to know where the remainder is! They also don’t seem to care…. Needless to say I will never order from them again

I ordered some clothes online. I forgot to use a gift certificate that I had intended to have goes towards my purchase. When I called about it to see if I could still do it, the person said it was too late and that the order was being processed( 45 minutes later). Now I’ll have to take it to a Chico’s and get a refund and then buy it with the GC. Not good customer service!!

If I could leave negative stars, I would! Never mind inconsistency in sizing, you order online, 1 thing fits, 5 things don’t, so now you have to return those…. If you try to exchange for a different size (never have your size/color in store), they charge you again before shipping it… then when you return original to store, they try to force you to take a gift card?!?! I have already paid for 2! Then one item is lost in shipping…you call and call and get told wait a few more days…shipping status shows it sitting for 9 days at a distribution center with a ‘delivery appointment’ a week ago…. In the meantime, they are selling out of the item and they just keep telling you to wait, they will NOT do anything else unless you want to buy another one…then after more time, you can call them back AGAIN and try to convince them it is obviously lost and get a refund …. Good luck! Chico’s wasn’t this way in the past!