Chico'sReviews of chicos.com

Ordered Christmas gifts for my mother, they never came as they cancelled the order without sending me a message. Re-ordered over the phone, and got an email that the order was ready to go. Again, it never came as they cancelled the order and didn't inform me. Called AGAIN, this time frustrated, having to order new items for a different season now, and they hung up on me after I voiced my frustration. TERRIBLE customer service, TERRIBLE company, and if you ask me, TERRIBLE products! AVOID AT ALL COSTS

Terrible "customer service" via online chat and no actual follow up on the package that I ordered weeks ago. I will not order online from Chicos again.

Don’t get me wrong, I love my ladies at Mohegan Sun. They ordered a dress for me because they didn’t offer it in the store. A couple of days later it went on sale. I went back to them to ask for a price adjustment and they told me they couldn’t, due to store policy. I would have to actually call customer service. Are you kidding me? I will rethink purchasing anything in the near future. I have spent a fortune at Chicos. Shame on you!

Two recent orders online were later cancelled. A few days later they were available at a higher price.

Horrible website! The worst digital footprint ever!! I spent over an hour trying to place an order, $600+. Site froze consistently. Chat agent told me to clear cookies … really??? I know how to maneuver thru on line shopping. Go back in next day and 4 of the 6 things in my cart are sold out. Get some real IT staff … and people in your stores who know how to use computers! Perhaps most of your clients are too old to care, but that’s what you’ll be left with if you can’t enter the modern world!

I have enjoyed Chico's clothes for several years. I am a rewards member. I received a whole $5 reward a couple of months back that is good until early March. The badgering of constant emails reminding me that I have this very unimpressive reward to use is unacceptable. Given that you don't find much under $100 there, do they really think $5 is going to bring me running to buy something? I have unsubscribed many times, to the point of sending customer service an email asking for their help in getting me unsubscribed so that the insanity will stop. I've even received cards in the mail reminding me of this whole $5 - at this point I'm guessing they've spent more than $5 trying to get me to use it. Customer service tells me it could take 6-8 weeks to get off the email list - absolutely unbelievable that handling of email updates is THAT inefficient. Sounds like a company that DOGE needs to visit.

Frankly I would have given it a zero star rating if that was possible. I received a gift from Chico's for Christmas, and it was the wrong size. I called to return it and explained the situation and was given a UPS number to return it. I did so and enclosed a note to call me if they didn't have my size. No one called. I learned later that the purchaser (gift giver) received a credit. Lousy customer service.

The worst customer service - I ordered an expensive dress that arrived without the belt. On the chat feature the rep told me to return the dress and reorder it. Ummm - not doing that on my dime and why am I doing the work when they didn’t include the belt? Horrible quality control. So I call customer service and get some guy that can’t help me because apparently the chat rep is still sitting in my account - most likely to appear busy so he doesn’t have to assist the next customer. So I was told I’d be called back in 10 minutes. How is that convenient or quality customer service? Chicos need to step up their training for their CX reps and quit pushing chat if the reps don’t want to help. Update: no call back that was promised in 10 minutes so I get to call them again. Huge fail on Chicos part.