Chemical GuysReviews of chemicalguys.com

Would not recommend! Chemical Guys has the worst customer service! I purchased a car washing kit for 127$. After I purchased the product, I realized the kit was more than I was comfortable spending. I made a request 10 minutes after I made the purchase, I contacted the support line that and they said it was too late to cancel the request. Once my package arrived, I requested a return and it took them over 2 weeks to provide me with a return shipping label. I returned the package through FedEx on May 6th. It is 22 days later, and they are still "processing my return". It is absolutely ridiculous. I never event opened the package, I have no idea why it is taking so long to process return. This is a terrible company with horrible customer service. I simply want my money back, so I never have to deal with this company again.

The commercial for Chemical Guys uses innuendos of sex to get peoples attention. It's disgusting and makes me NOT want to purchase it

The product and the service are two different issues. I like most of the products however the spray top bottle leak and they leak badly. i get to use 2/3rds of the bottle with the rest dribbling onto the ground. What did the customer service person want. She wanted me to take a picture of the spray bottle dribbling from the prayer nose. There are no visible cracks and the amount of liquid escaping is slow and annoying. Doing tasks to satisfy a narrative does not show the problem. there is no reasoning in the customer service. Too bad.

Used extreme body wash and wax, horrible product. Just fancy packaging, i could do better with my dove shower and body wash.

Bought some car freshener, very poor quality, no smell at all, wont be ordering in the future, wasted money.

Holy crap. Their customer service has gone to the dogs. I ask a simple question and go an AI customer service service response, and it was a ridiculous answer. They used to be good, no more.

Grandson dropped some jelly from a butternut and jelly sandwich on our gray automotive seat, tried chemical guys “Lightning fast stain extractor” within two hours of the drip of jelly. It did absolutely nothing after following the directions, I worked on the stain for 30 minutes with this product and the best result I could get was maybe a 50% reduction in the stain. Complete scam. Scented water. Went to my solution of laundry detergent and spray andn wash and the stain was gone. Never buy Chemical guys products again. if i could give 0 stars i would.

Don't typically leave reviews but hopefully this will help others. I should've done a little research first myself. Figure Id give them a shot with all the hype. Same as others. Issues with order fulfillment. Missing item from delivery. Submitted a claim w/ their 3rd party handler (Extend) and was denied - apparently you have to wait 5 days to submit any claims. Im sure they hope that you forget and just move on. Called and spoke with a "customer service rep," only to get referred back to their 3rd party claims handling. When speaking directly to a rep, it was confirmed, my items were in a single delivery and not multiple. Went back to using Meguiars and Griots, proven, tested, and local availability.