Chemical GuysReviews of chemicalguys.com

They have some good products but after the sale they don't care about making it right when you have an issue. You can't have the sales side of a business and be failing at the support side. Some other products like their microfiber towels are substandard. The quality has fallen through the floor and they won't make it right if you have a problem. I used to work for office Depot many years ago in the president taught me the customer is everything without them nothing else should matter! This is probably why they have such a low trust pilot rating. I am phasing out their product line as I probably spend about $500 a year ceramic related car products. I am moving on to ethos, Griots Garage and Adam's polishes. They have a entitlement attitude that the customer is nothing more than an annoyance. Ultimately I'm done dealing with these heartless assclowns.

I will never again buy your product ever! My brand new 2025 Chevy Silverado 2500 HD is currently at the dealership getting relays and sensors replaced because you’re crappy chemicals got in there and destroyed them and it is now costing me over $1000 because the warranty will not repair these things! All I simply did was spray your crappy product on a rag and wiped my dashboard and steering column and it’s seeped in and did a lot of damage! You claim that your stuff is safe for new vehicles well, it absolutely isn’t and I’ll never spend a dime on that crap! I’m so mad and now I’m out $1000 when I used to swear by your product. Bar is probably gonna cost over 1000. That’s just in the parts. I don’t even know what the labor is gonna be yet and they will not cover it under warranty because it’s technically my fault. It’s actually your fault because your chemical stuff sucks. I recommend everybody out there. Don’t buy it. Don’t use this junk or you’ll really be paying for it later. if I could leave zero stars, I would.

Had an issue with shipping. Rather than just sending out a new order, jumped through several hoops to prove that it was not delivered although on their end they also saw that it wasn’t delivered but still had to fill out some forms. Forms got denied and had to deal with that even though again THEY SAW IT ON THEIR END. Getting that situated also took like a week. Would never order straight from them again. Awful customer service.

Why is it so hard to get a refund for a return item. Chemical guys need better customer service !

I used the total interior spray in my semi, the dash is mostly chrome. I was disappointed to find it left it streaked. I used a microfiber cloth towel to wipe it off and it just left a visible film over all the chrome I can’t recommend using it for this purpose.

Their commercials are disgusting. I will never buy their products.

You may have an awesome product yet your TV advertisements are very off putting using raw sexual innuendos. Tasteless and offensive. Clean up your ideas for promoting this product and offer your product in a positive light that attracts all audiences. Really? Are you 5 year old boys? Please….

Order was supposdedly delivered in one box. I got a towel I ordered from Amazon shipping, not Chemical Guys. I also ordered the 2 bucket wash system. Did not get it and now have to wait 30 days to then file a claim. You better hope you get your order because this is extremely poor customer service.