Chemical GuysReviews of chemicalguys.com

I would give NO STAR FOR THESE SCAM ARTIST so called chemical guys. Terrible customer service. Recently bought items on sale and went on sale again amd still on sale for cheaper price, and i havent even recieved my product yet, was inquiring about the price difference. Their answer eas flat out “sorry we cant help you on the price difference on promotional prices” amd if you return the item as i mentioned to them, they said they have a policy of 15% restocking fee. They called that 30 day easy return. Lol!! What a joke these guys are and im sure their product matches their customer service policy, TERRIBLE!!

Worse company ever. Your order will take weeks to get to you. No customer support at all. Probably the worse I ever dealt with

The window cleaner leave streaks. Can not return without paying a restocking fee and if it’s been opened. How would you know if it works? If you haven’t tried it we placed a call to the company and they were absolutely no help would not recommend their products or their business.

I purchased some Tyrelogic tyre shine ! This sheen has no shine does not enhance your tyres! Total total waste of my hard earned money!! Chemical guys you need to try your products frankly this product is crap

Terrible product stability and even worse customer service. I bought a 1-gallon bottle of Chemical Guys Butter Wet Wax, used a small amount once, and the remainder has separated with what seems to be unusable clumps at the bottom of the container. Shaking or stirring does absolutely nothing to fix it. The product failure is bad enough, but the customer support was unhelpful. I exchanged several emails with a representatives named Otto & Gabriela & also their AI Customer Service Agent, who refused to offer any actual solutions. Instead, I was hit with an automated checklist of 15 tedious questions that I was forced to answer several times, before a "Product Specialist" would even look at my case. They demanded irrelevant details like my full surface prep routine, the exact weather and outside temperature during application, and whether I did a test spot—none of which matters because the product spoiled inside the container before I could even use it again! It feels like a deliberate stalling tactic to avoid replacing a defective product. I just wanted to know how to fix the clumped wax, but instead, I got buried in unhelpful bureaucracy. Avoid buying their bulk sizes.

Bought several items, one item was not in the box. It happens, no big deal. However I soon learned all customer service touch points are AI, and the email AI just sends you to a chat AI, which freezes up and you can't submit the form to enter a claim. It's a frustrating loop that doesn't get anywhere, all for a $10 bottle of all purpose cleaner. Will not waste my time with this bozo company again.

Would have gave zero stars. Bought water spot removal gel. Stained my white car orange. They are a scam company that only cares about money/not customers. Refused to refund. Best advise.... Run as fast as you can from this company

When you see this brand, RUN. They sell garbage that smells good and claim it works on your vehicle while they claim a '30 day warranty'.