Chemical GuysReviews of chemicalguys.com

I rarely leave negative reviews, but my experience with Chemical Guys has been extremely disappointing. My order took approximately two weeks just to ship. When the package finally arrived, the wrong item was sent. I immediately contacted customer service and was approved for a replacement, which I appreciate. However, I have now been waiting several more days with no clear resolution timeline, and it appears I may need to wait another couple of weeks to receive the correct item. This means over a month total just to receive what I originally ordered. Mistakes can happen, but long shipping delays combined with incorrect orders and slow replacement processing create a very poor customer experience. Based on this experience, I cannot recommend ordering unless significant improvements are made in fulfillment accuracy and response time.

Gave them 1 star only because I couldn’t give them zero stars. My order was shorted items and their customer service AI left me in an endless loop after asking me to submit a bunch of information (which I did). The products were no better than I could pick up off the shelf at any other store.

I purchased an exterior detailing kit. Before I received it they emailed me marketing materials that showed the same kit I just purchased from them for $30 dollars less. Here is their response. Thank you for contacting Chemical Guys. Please note that once an order has been placed, Chemical Guys is unable to make any price adjustments. Sale prices may occur or change at any time, and we honor only the price listed at the time the order is submitted. We apologize for any inconvenience this may cause and truly appreciate your understanding. I called them and they told me that’s their policy and that I was free to return it if I don’t like it- that is exactly what I have done and will never be do business with them again.

Nice scent air fresheners, but you're lucky if it lasts a day. This is the best example of skimpflation I have ever come across. The product used to be good, but not anymore.

The company sent me the wrong order. When I called customer service they told me I needed to submit a claim. They sent me an email with the link. When I got there, I had to jump through their hoops to try to get approved. Once I was approved, I needed to send the wrong package back to them, and they would not do anything until they received it. Feels like I'm setting myself up for a repeat performance. Meanwhile I paid for the wrong product. A simple, we're sorry for the inconvenience and we'll send you the right product today, like other reputable companies have dealt with me before, when it was their fault.

Recieved the wrong item. Contacted chemical guys and placed a claim but i was not able to upload photos for the claim. Now I’m stuck with some car wash soap when i really wanted the caddy!

Chemical guys has the worst service an shipping ive ever delt with,an thats saying alot. I ordered from them 2 weeks go by still In C.A. an a week to get here so 3 weeks to get a product from them that you know they have on hand. I called the service office a couple times an it was same answer evey time its going out today

I experienced horrible customer service because I could not provide sufficient evidence of purchasing a Brand-New $75 64-oz Jug of Diablo Wheel cleaner that started leaking while still in its cellophane wrapper. They would not replace it. Mind you, I have been a long-standing customer who has spent thousands of dollars on their products over the past 12 -13 years. NO MORE! I will no longer give these cretins another red cent!