Chemical GuysReviews of chemicalguys.com

I followed up with a certain headlight restoration specialist Concerning the use of the Chemical Guy's Headlight Restorer compound, only to come to the conclusion that it is not as good as it was described. It left a hazy film in which i had to purchase the 3M finesse- it compound to achieve the clarity that I was looking for. Can you Chemical Guy's explain the procedure that you'all use to bring the luster out of Oxidized, Hazy lenses? Any advice will be greatly appreciated.

Terrible customer service and they won’t make it right. I ordered a large shipment containing 5 gallons of various cleaners. They shipped it in two boxes. One box made it, the other was damaged to the point of being undeliverable so fedex canceled delivery on it. I emailed first thing and then called on next business day, they said they would process the damage claim and takes 24-48hrs. I called back 72hrs later and answering machine says they are closed and to call back during business hours of which it currently was business hours. I email again, no response. I call the next day and they tell me it is processing, can’t tell me what processing means, but should be tomorrow, and they refuse to ship out replacement product. Next day comes and goes, with no response. It has been 2 weeks since I ordered this and 9 days since I contacted them that it was damaged and they refuse to do anything. Meanwhile they have my money and I don’t have my product. Never again, buyer beware!

I can’t even tell you about the products because I didn’t get to purchase them. Why? Because their website wouldn’t validate my home address. Called customer service hoping to find a solution and they basically said there’s nothing they can do. I can either ship it to another “valid” address or go through Amazon.

These people apparently have hired gang members of a incarcerated group of prisoners in their customer service department - at least that is the way they have made me feel numerous times. So, you might expect that I have taken all that I can from these guys. Bait and switch kings. They'll send you an email with product numbers and pricing. You try to purchase what they have sent in their email. Nope. No longer available. Goodbye! Really? That's it. No effort at all to help the customer. Chemical guys should be "BaitandSwitch Guys" is a better description of what they do.

I just want to tell you about my customer service experience with Chemical Guys. I ordered a part on Saturday it hasn't shipped out yet and I haven't received any emails regarding it. I called 3 times this morning and the phone rang and then just hung up on me. I called to cancel before it ships out. They will not cancel it before it ships and then will charge a 15% restocking fee to return it. How can a company of this size not have the capability to cancel an order before it ships? They will not escalate to a manager. Just a poor way of doing business and a 15% money grab on their part to customers who already pay their salary.

The bottles that did arrive, have the seals already off, and leaking. The polisher clearly has a short in the wire as it cuts in and out. The other half of the order has been out for delivery since the 16th of October, it is now the 19th clearly the package is lost. Chemical guys wont do anything about it until 5 business days. Glad I purchased with a credit card, easy dispute resolution too this bs.

Buffer quit working after less than an hour. Called customer service, they directed me to the manual for troubleshooting. I indicated I did everything it said but buffer won’t start. They said they’d get back to me either that day or within 2 days. Never heard anything. Called back asked for instructions on how to replace brushes. Said they emailed them to me. Never did. I figured out how to change brushes and it now runs. Customer service is horrible and no reason the brushes had to be replaced that soon. Seems like a quality product whose distribution has grown tremendously. My advice don’t forget where you started and take care of your customers.

Company is out of touch in the realm of e-commerce. Got an item and it didn’t fit my existing hardware. I completely understand not accepting returns on soap, wax or applicators. But hardware, like clothing, can have fitment issues and can be a hit or miss purchasing online. They refused to accept my item as RMA even though the item was unused and wasn’t taken out of the plastic wrapping. It was simply pulled from the box and I did a quick look over. I guess I could have lied and said it wasn’t removed from the box, but that’s not my style. Their customer service was quite arrogant in response. This was my first time purchasing from them and I bought quite a bit. Even ordered some of their products during Prime Day from Amazon. Which also came damaged. The soap I ordered came leaking all over the box. They left such a bad taste in my mouth, I just tossed their product in the trash. I don’t have time for garbage companies. Proceed with caution giving them your business. As you can see, I’m not the first and only to file this sort of review.