Chemical GuysReviews of chemicalguys.com

Ordered products several weeks ago. Have not recieved anything. No one answers the phone at customer service and I get zero response to email and phone messages.

The worst product that was created by this guys nothing out if this world. Bad quality product the first and last that I will buy from this overpriced company product

Those Guys are FRAUDS I bought several items a month ago and after emails and messages (They never responded to any of them) never received what I paid for. Never will I buy products from them

BUYER be CAUTIOUS!!! S. Underwood coming to you from Paris, KY. I Ordered foam gun, short handle attachment for the foam gun, and a pressure washer from chemical guys last week (May of 2024). It got delivered today. Went to hook it up and the pressure washer and it just doesn’t work. Called customer service number to see if we could troubleshot it at first and then once that didn’t work I just asked to go ahead get a return label for the pressure washer and the attachments for it as well. It was at that time almost laughing that this gentleman informed me that none those items couldn’t be eligible for a return because they had technically been used and or opened ex. This is like $600 dollars worth of equipment. How are you suppose to check your items for issues especially mechanical equipment if you void your return policy with company by opening up the items you ordered. Do not Purchase from this Company. Horrible customer service. I’m in the process now of trying to dispute charges with my credit card company since they refused to send me a return label. I will Never purchase from this company again.

Ordered car wash soap from their website , products were showing in stock. After a week and no shipping, I follow up and now products are backordered. Was told a week. I wait a week, no product shipped.. Can't get in contact, they don't respond to email, voice message etc. Had to file a dispute with the credit card company to get my refund.. Contacted Chemical Guys in the US, they are no help. Avoid this scammer, buy Adams products instead ..

Bought a spray cannon for avowr $130. The jug went brittle in a few months. They have refused to replace it. There is no option to buy a replacment jug. Poor product and poor service.

Products are great and well packaged. I have some stuff from Amazon I ordered But I’d never buy from be company again. I made 2 orders because I forgot to add something to the first order and they wouldn’t combine shipping and just refund my $5 dollars. Mind you I did all of this before the order was processed I made order in the middle of the night when they were closed and called as soon as they opened. So for that I give them 1 stars. Products might be great idk I’m sending them all back and ordering from Adam’s again. And Adam’s polishes will let you add to order as long as it’s not processed yet.

Return policy is awful I bought the torqx random orbital polisher they claim was good for 6 inch pads, but when i used it, it wasnt powerful enough to keep the pad spinning if a little pressure is applied. And apparently you cant return a product if the package was open/used.