Chemical GuysReviews of chemicalguys.com

Used the citrus wash and gloss a few times and on the 4th wash it ruined my clear coat in 2 places. I contacted chemical guys to see if there was something I did wrong and if there was anything we could do. They completely ignored the problem. Highly recommend going with a different brand that cares about their customers.

I ordered some product a month ago & have not received it ! Still have not heard a word after 3 emails ! I think after seeing all the reviews , their customer service is lacking !

Incredibly bad service and lack of responsiveness. They put all the burden on the customer for their mistakes. Initially, and to their credit, I spoke with a representative and ordered a power washer and kit. He was friendly, helpful and knowledgeable. Two days later I simultaneously received two emails. The first one stated that the power washer was not in stock and they had no idea when it be back in and offered to allow me to cancel the kit . The other contradictory email was telling me the kit had been shipped. I called the next day when they were open for business hours, and they said I had to call back to request a label to return the item when the item arrived. The item arrived today and I called and the representative said they had not refunded my power washer and would not until they received the kit portion back. That power washer was out of stock and not shipped yet they have not refunded my money. I asked for a Fed Ex pick up and they refused. Stating I had to take it to the Fed Ex store which is 13 miles away. They would not accommodate for a Fed Ex pick up despite it being their mistake. I don't understand why a new customer ( or any customer for that matter) would be treated with such callous disregard. They need to increase their speed of refunds and have better controls over the returns.

Just worked the weekend following Chemical Guys recommended 4 process Prep and paint protection on my BMW. Started with V38 compound, then Ez Creme Glaze, then JetSeal Sealant, final Pete’s 53 Top Wax. All of the Black Highlights look brand new and the Peal While is Deeper Shine than ever before with Pearl Visible again. A lot of work but highly recommend this process to renew your paint clarity and shine.

Tried their Diablo wheel cleaner. Not one bit of grime came off the wheels and you could see that there wasn't any in the water during the rinse. I followed their instructions to a T and there is zero result. Makes me not want to try any of their other products.

I used interior spray and it peeled my dash. Emailed the chemical guys and they dismissed me saying my 2016 Kia is old and has wear and tear and I said it wasnt peeling prior to using this product. Then he asked if I applied it with a brush?? I said I used a microfibre cloth. and blamed me

Have tried to contact them by their NZ web site and phoned and left messages but no replies, trying to purchase polishing machine, cleaning and polishing accessories but they dont seam to wont the business, can't understand how they survive without customers.

Terrible company. Not only did they run my local detail garage out of business by monopolizing and selling out to the likes of Walmart and Amazon they don’t have consumers backs. I’ve spent thousands on their products over the years on my detailing side of my company but not anymore. I had a Pro Flow Pressure Washer purchased for me and from Day 1 it was a POS. It leaked a ton of water from the bottom from the first time I set it up, from there I lost pressure when pressure washing a few times after with the water getting everywhere. I said the hell with this and got up with the customer service department. They were no help at all even within the one year warranty with my PROOF of receipt. I have a defected product and you can’t stand behind your product enough to not send me money but the same freaking piece of crap machine, hell no I will be selling off all of my chemical guys products and will bad talk them until I die. Off to bigger and better things! You’re messed with the wrong marine CG, this is like the 5th or 6th review I’ve left and I will not stop!