Chemical GuysReviews of chemicalguys.com

Worst store to order from. They have an AI generated response when you contact them through email and the responses are worst ever! They messed up my order - they shipped one day late when the order was in by 9 am their time, whereas on website i got notification that the order would be shipped same day and hence i ordered. Then fedex damaged the product during shipping and before it reached me. I asked for a replacement to be shipped asap but was told oh! It will first goto claims department and then if they approve product will be shipped. Isn’t it the seller’s responsibility till the product reaches undamaged? No supervisor or anyone in customer service to help customer. If they take my money then they need to atleast ensure I receive the product.

Defective product refused refund or replacement after 46 days.

Was given the power nozzle as present. Used it for a while, then the handle split. The the o ring inside perished and the nozzle started leaking. Then the return spring failed. Took it apart to try to see if I could fix it (everything does come apart, so theoretically serviceable) and discovered that the spring was made of mild (not stainless) steel. Over all poor product design and build. Customer service refused to replace or provide repair parts. I do not recommend particularly in light of cost. For the price quality is very poor

After almost 10 years of buying strictly their products, I had two bottles that would leak more product than it sprayed when squeezing the trigger. I did wait quite a bit until I decided to say something but since I couldn't produce an order number which I don't know why it wasn't "saved"Under all my information that they already have in their system and you know they keep track of everything. they wouldn't do anything for me, not even willing to spend a penny on a 10 year customer, and they pride themselves on their customer service, but when it comes to the Almighty Dollar, you'll find out how much they actually care. I will never buy another one of their products

Purchased the chemical guys VRP as recommended by supercheap. I’ve always used autoglym bumper gel because it lasts for weeks. But was assured chemical guys was better. Well it looked good for one day. Now it looks crap. There’s no point selling a product that’s has to be put on every day to make your car look good. Very disappointed. What a waste of money.

They have shady business practices and won't do anything to help veterans or disabled. They do only the minimum of what they can get away with and s*×€w the customers not to mention their high prices and dodged way they won't accept returns. If you don't want bad service and to get ripped off stay away from them.

Absolutely useless products, fairy up liquid would take more dirt off your car. Funny to see 3 & 4 star reviews saying it smells nice, its the outside of a car, no ones smelling the outside of cars on purpose. Bought from Halfords, returned to Halfords. The video ads are obviously faked too. Useless.

Beware of the ceramic coating. I have used Chemical guys for a few years and never had to contact customer service. I ordered the ceramic coating and followed the directions to a tee. Put it on a 2022 Audi black. The coating streaked badly. I took it to a professional ceramic coating expert. He could not remove the coating after hours of buffing compounds, no matter what process he used. I had to repaint the hood. All the professionals say, stay away from chemical guys. Customer service... So bad. they want you to use email, but don't answer. The lady that answers when you call in was the worst customer service person i have ever talked with. When asking for a manager, she said, leave a message and wanted my email. So many people are having problems with them.