cheeselovershop.com Reviews | Read Customer Reviews of cheeselovershop.com

cheeselovershop.com Reviews | Read Customer Reviews of cheeselovershop.com

cheeselovershop.com reviews

523 approved reviews, newest moderated first

Bart S.
Aug 14, 2023
FedEx shipped our package and it was a…
FedEx shipped our package and it was a day late , cheese was hit when it arrived . Woth out question they are shipping us a new order overnight. How wonderful is that for customer service.
Response from cheeselovershop.comAug 14, 2023
Hi Bart - thank you for your kind words with this review. Unfortunately, FedEx has a good service level 98%_+, but it happens to have delayed delivery and when dealing with perishable in the summer, there is no room for being late. I am glad we could accommodate and find a solution that work for you! thank you - Sebastien
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Erick
Aug 14, 2023
Yummy
Delivery was prompt, cheese was delicious. We heated the brie up for a few minutes it was so goood! With some fruit and summer sausage glass wine
Response from cheeselovershop.comAug 14, 2023
Erick Hi - thank you for taking the time to write a review and share your experience with us. Happy to hear everything worked according to plan! :) Looking forward your next purchase. Warmly - Sebastien
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Karen
Aug 14, 2023
Almost perfect
My order arrived quickly and packaged well. I was surprised at receiving a free Brie. My only issue is the lack of a phone number and the ability to speak with someone regarding a problem. I sent a message and received no response.
Response from cheeselovershop.comAug 14, 2023
Hi Karen, thank you for taking the time to write a review and share with us your experience. The best way to reach out is via email at this time - we are looking to get more staff to answer the phone indeed! I will follow up to see what we need to address and solve the problem. Many thanks - Sebastien
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nova N.
Aug 8, 2023
All great quality and truly delightful…
All great quality and truly delightful to taste
Response from cheeselovershop.comAug 8, 2023
Hi Nova - thank you very much for taking the time to write a review and share with us your experience. Always happy to hear, everything was to expectations! Please share our site with friends and family. Warmly - Sebastien
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Shannon L.
Aug 7, 2023
Outstanding Service!!!
I placed my order and it came a couple days later later with everything still ice cold!!! Will definitely be using again!!!
Response from cheeselovershop.comAug 7, 2023
Hi Shannon - thank you for taking the time to write a review and please to read all went to your expectations. Please share our site with friends and family. Warmly - Sebastien
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Nataliya
Aug 3, 2023
You won't get what you order.
First, it arrived 3 days late after I paid for a 1 day expedited shipping. Then, an item was missing in the package. Lastly, it looked nothing like the product I ordered. Won't recommend.
Response from cheeselovershop.comAug 3, 2023
Hi Natalya - thank you for sharing your experience with us and we are sorry you feel disappointed. We received your order at 7:30PM on 7/25 and was queued in the line. It was shipped on 7/27 overnight and you received it on 7/28 a 3:40PM. If your expectation was to receive the cheese on 7.26 it was absolutely impossible for us to meet that deadline since FedEx comes at 3PM everyday. If an item was missing, a quick email would have been enough to find an amicable solution (refunding the value of the item). As far as nothing look like the product you ordered I am not sure how to take this one. You ordered the Taste Lovely Keto kit with a full description of the content including the following message: Please note: This is a collection of gourmet cheeses carefully selected to be presented together on a cheese board; however, it is not delivered in a gift box nor with a cheese board or basket .I will follow up on the missing item by email. Thank you - Sebastien
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Meri W.
Jul 31, 2023
Warm cheese poor packaging, no responce
Ordered 100 dollars of cheese and I was home when it was delivered and it was poorly packaged and all of the cheese was 70 degrees F or warmer. I have tried to contact you with no responce ....
Response from cheeselovershop.comJul 31, 2023
Meri Hi - sorry to hear about the issue with the delivery. We have not received any email in regards to your problem. I will reach out so we can send you a replacement asap. Sorry about the trouble! Sebastien
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Michael C.
Jul 29, 2023
Love the Brie
Love the Brie. We found the brand in Hawaii and could not get it locally so I went online to get it. We order the big bag every couple of months. It's easy and the delivery is quality. Well packed and gets to my door cold. Neighbors broke into my last order while bringing it into the house. I think you may have a new customer.
Response from cheeselovershop.comJul 31, 2023
Michael Hi - thank you very much for taking the time to write a review and share with us your experience. We certainly do hope we gained new customers thanks to you :) Please use the code MISTERY for your next order to get a FREE cheese added to your order. thank you again! Sebastien
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