cheeselovershop.comReviews of cheeselovershop.com

I have ordered from this company twice. The first time, my order ended up arriving a day late thanks to FedEx not being great. My last order was placed and shipped on Monday, December 22, but wasn't delivered until Friday, December 26 thanks to Christmas delays. The ice packs were completely melted, two items were missing, and even after two hours in the fridge the cheeses were still at 46F. This means they were likely well over 55f on arrival, and for who knows how long before that. None of it is safe to eat anymore. I've reached out both via email and Facebook multiple times since, and received no response. Since the online shop is closing in less than a week, I was hoping they'd respond soon enough to at least offer to make this right. If I don't hear anything by the end of the business day on Friday, I'm just going to dispute the charge. Review edit: Only after I filed a dispute with my credit card did they finally respond to my attempts to contact them.

So many things. The final was getting the wrong product even though the packing slip said the correct product. Since August 29 I have tried to get in touch with you 4 separate times. Twice by email and twice by phone. The most recent being yesterday around 4:15 your time. I called and left a message with your customer service department. At this point I’m worn out

Worst experience 😞

I have been ordering successfully for over a year now. However the last order I received was switched with someone else’s. I have emailed 3 times and asked that someone call me. And have not heard from anyone.

The order was delayed for several days due to the shipping carrier having issues. The cheese was no longer good due to the ice having melted. Reached out to get the issue resolved and was never contacted for any resolution. Very disappointed in the lack of customer service!

Multiple cheeses were out of stock on my order but i was still charged full price.

I placed an order and paid for 1 day shipping via FedEx, which cost $35. It took over a week before I got an email saying that the order shipped. The problem was: the email did not include any tracking information; no package ever arrived (my FedEx account also never showed an inbound shipment from them). So I wrote them the first time asking for clarification and received no response. A second email from me asking for a status update also went unanswered. I gave it another full week before following up a third time (today) asking to cancel the order and issue a refund. I will probably have to end up filing a dispute with my credit card company. I don't know what happened with this company. I had previously ordered from them with no such issues.

The Cheese was fine. Customer Service, not so much. I thought I had hit the minimum to get free shipping, but had not. So, was paying $75 for $35 worth of cheese. I immediately reached out as soon as I realized it to see if I could cancel the order (or at the very least add to it). I never heard a word back from them.