CheerbleAt Cheerble, we’re all about bright ideas for brilliant pets that bring owners and their companions unforgettable moments of play, relaxation, and unconditional love.
Cheerble (cheerble.com) has 230 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Stephen
Slow delivery, but everything got here after about month. As soon as the ball started moving our cat went crazy for it. Was a bit skeptical, but the ball is great!
Response from CheerbleJan 29, 2023
Hi Stephen, I feel sorry about the long lead time to deliver the package to Finland. We will cooperate with our carrier to find a better way to shorten the time to deliver orders to Nordics. Warm regards, Cheerble Team
Liv
Edit 2: the replacement ball arrived today and it's working perfectly, so I'm changing my rating to 5 stars. Thank you Cheerble for your trust and for the comb as well. My cat is very happy and chasing the Ice ball throughout the room as I'm writing this edit. Edit after seeing Cheerble's answer: I did as you said and just submitted a ticket. If you could indeed send me another Ice-cream ball that's working properly that would be perfect, thank you. (Could you please check if it's working before sending it?) If you give me an email adress where I can send you a file via WeTransfer, I will be able to show you a video I made, proving the ice-cream ball wasn't working at all, despite being fully charged according to the green light. I ordered a second ball from Cheerble in October (Halloween sale). The first one was still working fine but I wanted to gift my cat a different one for Christmas. Well: that second ball turned out to be defective, it didn't work at all. No return/refund was possible, as I've been told by the customer service team when I contacted them (as soon as I realized there was a problem): "outside the refund window". They offered me to... place a new order! As if I felt like throwing away even more money...! The ball ended up in the dumpster (no refund, no return possible = no reason to keep it). I guess it's partly my fault: I shouldn't have waited till Christmas before checking if it worked; it's definitely a bad idea to blindly trust any company just because a previous purchase went well. I won't be buying anything from that website again: the products are too expensive for taking any chances and I definitely don't have enough money to keep wasting it on things that might or might not work. If you purchase anything from Cheerble please make sure the product is working properly AS SOON AS YOU RECEIVE IT. Even if it's meant to be a gift for someone else's pet: open it, put the USB charger in it, try it. So you won't have the very disappointing experience I had.
Response from CheerbleDec 30, 2022
Hi Liv, I hope you are doing great today. First, I would like to say thank you so much for placing a second order with us after the first one. Second, we genuinely appreciate the time you've taken to provide feedback on your experience in shopping with us. I double-checked your case and the support team offered to send you a new one when receiving your refund request since it was an order back in October. In your case, you are eligible to ask for a full refund by simply submitting a ticket here: https://help.cheerble.com/support/tickets/new We completely understand that you were frustrated about the product & service you had with Cheerble in this purchase. And we are working hard to make this right for you. It is imperative to us that the slightest complaints are handled properly. Warm regards, Cheerble Support Team
Christine L.
I was waiting for the delivery today to give to my friend’s dog for Christmas. When I got the alert that it was delivered. I immediately checked outside. No package AT ALL on my front porch. Checked my mailbox, the nearby surroundings, and I even asked my neighbors. Nothing. Cheerble also doesn’t provide a reliable way of contacting customer support. Can’t even get a refund, since the company very conveniently doesn’t have a formal way of reporting issues with delivery other than emailing “customer support”. I’ve noticed they’re very quick to blame the courier and say that they hold zero responsibility of any situations such as this. Honestly, this was an absolute waste of time and money. At this point, the company only care about sucking money out of its buyers instead of ensuring customer satisfaction.
Jerry L.
Great concept. But my dogs chewed through the button in under an hour and i can no longer turn it on.
Response from CheerbleNov 25, 2022
Hi Jerry, Sorry to hear that the product did not work well for your dog. Feel free to contact us at [email protected] so we can better help you in this case. Happy Thanksgiving, Cheerble
Alex S.
Cheerble are brilliant Kickstarter scammers. They raised over $380,000 for an innovatively-designed cat water bowl in September of 2021. At the time, estimated shipping date was January 2022. It's now August 2022, and they are still asking people to pay $25 extra just to ship a product they've already paid a premium for (the "super early bird" price was $99, which is a LOT for a water bowl, especially if you're low-income) that they STILL have no estimated shipping date for, almost a year later. They're also asking you to pay extra for things that should be included, like water filters, which are $12 each. Many backers have lost hope that this project will ever come to fruition, and the company even acknowledged this fact in its latest backer update. They are refusing refunds, even to customers who have waited so long for this that their pets have passed away. Of course we understand that Kickstarter is not a store, but that does not mean that there should be no consequences for defrauding people and stealing their money. I would not do business with this company in the future and would warn others to avoid them as well.
Response from CheerbleAug 21, 2022
Hi Alex, Thank you so much for backing the project for us on Kickstarter. We would like to reiterate that we've never said Drinkie is going to be a FAIL even though it truly has been delayed for over half a year. Over the past few months, around the durability issues that we found in the pre-production, there have been three rounds of solutions including the 2 versions of ceramic valve design, tipping dish design, silicone plug design, etc. Fortunately, these problems are now well resolved and there won't be burdens ahead the mass production. Regarding the shipping charge, it was clearly stated on the campaign page that the pledge did not include the shipping fee which depended on where your location was and would be charged in the fulfillment survey. As for the water filter, actually, you don't need a filter to use Drinkie because it was a clean & waste water separate design. The add-on filter is only for softening hard water, which some backers really need but others else don't. Again, we completely understand your frustration as you really can't blame anyone else but us for the fulfillment delay. Drinkie is our first project of exploring a new way to keep our pets, though we have successfully fulfilled four projects since 2018, which made us unduly confident in formulating the original timeline. Still, Drinkie won't be a dead project to Cheerble, and there will be monthly updates one after another till everyone receives his/her reward. Thanks again, Sam
X S.
Horrible customer service! The team never helped me out regarding my order issue and ignored my emails. Do not believe what they write here as there will never be email replied. No order received and no refund.
Response from CheerbleAug 8, 2022
Update: The buyer raised a chargeback to the credit card company with the reason of Fraudlent. We provided all the information about the delivery including the 5 shipping labels, screenshots of customer interactions (consent on the shipping address before the fulfillment, and communication about the 'missing packages'), and additional information proving that the order was placed by the cardholder. The bank reviewed all the materials and finally decided to side with us on Nov 7th. Hi there, Before we fulfilled your 400-dollar order, we double-checked with you that the order was placed under the authorization of the cardholder and that the shipping address was correct and deliverable. After getting your confirmation, we dispatched a total of five shipments to you the next day. All of them have already been well delivered to your place with the log saying '2022-08-01 14:05 LONDON CENTRAL HOME DELIVERY / Delivered, handed to customer'. In this case, sorry that we are unable to process the refund for your order with solid proof of delivery. If you need further help with your order, feel free to contact us at [email protected], and we will get back to you within 24 business hours. Cheers, Cheerble Team
John D.
There was a problem when the delivery of my item but the after sales service did not hesitate at all to send me a new one as soon as possible. I am waiting for this one and am looking forward to playing with my cats. I was able to see it at a friend's house and clearly the product is quality and well thought out. Her cat is crazy about it. I hope mine will too.
Chang
The product I purchased (KittySpring water bowl) was actually exactly like pictured and worked wonderfully. The website is also very well designed where once I purchased the item, it was very easy to keep track of my item and see where it was at all times. Also if customer service is emailed, they would write back in a prompt manner.
