Aaron
Non-existent customer service
What a horrible customer service experience. You can't speak to a real person via their chat or on the phone. I was on the phone with their AI for 30 minutes and it kept saying that it was transferring me to a real person then it would say it hadn't heard from me in a while and would end the call after 5 seconds. What type of company refuses to help you? Horrible. I also requested a copy of my background check over a month ago and I still don't have it.
Response from CheckrAug 4, 2026
Hi Aaron, we're sorry to hear about the trouble reaching support and the delay getting a copy of your background check. We're sending you a private message now to get a few details so we can look into this and get that copy over to you. Checkr Support, Ethan