CheckrReviews of checkr.com

EDIT: I received immediate and helpful correspondence from a senior specialist at Checkr after posting this. They apologized and also provided me the info that I was missing. I wish that their customer service team was trained to prevent issues like this from needing escalation, but nonetheless I appreciate their follow-up and have updated to a 3-star review. I had a Checkr bg check done about 3 years ago and it went smoothly and all checks came back OK. I accepted an offer for a new position (tech, not Uber) and submitted the check the same day I received it (Sep 19th). Monday I get an update saying that it will not be completed until October 7th. Then a few days later a text that says it's extended until October 19th. That's a full month, and is two weeks past my start date. Nothing has changed since I got my last check other than a new BS and an additional job. I logged them into ADP to verify the employer, and the transcripts should be easy to find. I tried to contact customer service and provided birth cert, ss card, passport, and DL, but they didn't read the form request and sent generic response letters instead. This company is a joke. There's too much on the line for them to be so cavalier with their customer service practices.

Summary: My employer cannot see documents I submitted through Checkr’s “Share More Information” feature. I asked Checkr to confirm whether the upload was successful and where the documents went, but support keeps saying this is outside their control — even though I literally uploaded the files through a Checkr feature. I have repeatedly asked two simple questions: Was my submission successfully received and saved? Where exactly should my employer find it? Neither has been answered clearly. I have also repeatedly asked Checkr to escalate this as a technical/workflow issue with its own Candidate Portal. So far, support has not confirmed any technical escalation and instead keeps directing me back to the employer. I am not asking Checkr to change my background-check result. I am asking them to verify whether their own submission workflow worked and where the information went. At this point, I would appreciate someone from the appropriate technical or operations team actually investigating the issue instead of sending me through the same support loop again. ==================================== Update: Issue resolved after escalation I originally posted this review because Checkr support was unable to investigate a technical issue with the “Share More Information” / Candidate Story feature and repeatedly redirected me elsewhere. After this review, a Senior Operations Specialist reached out, reproduced/escalated the issue to Checkr’s engineering team, and the problem was resolved. I was then able to successfully upload the information. I appreciate Casey and the engineering team for taking ownership and resolving the issue. My original frustration with the difficulty of getting the problem escalated remains, but I’m glad Checkr ultimately investigated and fixed it.

Good experience

So far the company seem professional, lenient and open for growth opportunities.

Get a upgrade the app

It was cool, i understand what I’m looking at.

Thank you so much.

It was difficult and took sometime. It was difficult for me/