CheckrReviews of checkr.com

3.11,008 reviews
Internet & Software
1 Montgomery Street, San Francisco, California

Write a review

Call Directions Website

Checkr

Write a review

About Checkr

Checkr’s mission is to build a fairer future by improving understanding of the past. Our platform makes it easy for thousands of customers to hire millions of people every year. Using Checkr’s advanced background check technology, companies of all sizes can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers.Find out more about Checkr at www.checkr.com.

Checkr (checkr.com) has 1,008 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: checkr.com
Website: checkr.com
Category: Internet & Software
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Checkr reviews

Showing 431 reviews with 1 star · Clear filters

Frank W.
Oct 15, 2026
Unreliable service with no real customer support
My background is completely clear, yet Checkr delivered an inaccurate report. To make matters worse, there is no way to connect with a live agent to discuss or resolve the error. I am left sitting and waiting with zero assistance. Highly unreliable service and very frustrating customer support.
Response from CheckrOct 15, 2026
Sorry to hear about your experience, Frank. We’ve already been in touch by email, so please reply to that message directly if you need additional help, and we’ll make sure you’re taken care of. Tony, Checkr Support
Joost H.
Oct 14, 2026
I think all te reviews here are also written by AI
I think all te reviews here are also generate by AI because you cannot reach any ody! My candidate portal does not work yet they kerp sending mails I should login. This is SCAM
Response from CheckrOct 14, 2026
Hi Joost, sorry to hear you are experiencing this. Portal access issues can come up when login details need to be re-verified before the account will let you in. I want to make sure we get you sorted. I’m going to send you a private message through Trustpilot right now. Tony, Checkr Support
Yadira Del R.
Oct 14, 2026
“Starting from $29.99” became $49.99…
“Starting from $29.99” became $49.99 with zero explanation. Felt like a bait-and-switch. I chose the Basic background check on Checkr.com, listed at $29.99. As soon as I entered my information, the price jumped to $49.99. There was no breakdown of the cost, no itemized fees, and no explanation of why it changed. I also couldn’t stick with the package I picked. If you can’t actually select the packages they list, why advertise them? A tiny asterisk and the words “starting from” are not an explanation. If the final price depends on fees or other factors, spell it out before asking people for their personal information, not after. The AI “help” bot didn’t help either, and I still haven’t received my background check. I’m left hoping it actually shows up. Charging more than the listed price with no breakdown feels deceptive from start to finish. Checkr, show people exactly what they’re paying for, upfront.
Response from CheckrOct 14, 2026
Hi Yadira, I can be your point of contact on this and I want to get it sorted. I’ll look into everything you’ve raised personally. I’m going to send you a private message through Trustpilot right now. Tony, Checkr Support
Mark H.
Oct 8, 2026
21st Century Jim Crow
Checkr practices Jim Crow screening policies.
Response from CheckrOct 8, 2026
Hi Mark, I want to make sure a concern like this gets a real look. I’ll need a bit more information to understand what you experienced. I’m going to send you a private message through Trustpilot to follow up directly. Tony, Checkr Support
Aziz
Oct 6, 2026
Stuck in Digital Identity…
Stuck in Digital Identity Verification!!! Loads for 15 min and then says sorry we cannot process it at this time I really really don't like checkr at all. Wasted my time before and now again. Was be able to finish finally.
Response from CheckrOct 7, 2026
Sorry this was a frustrating experience, Aziz. We're glad you were able to get it finished. If anything else comes up, our support team is here to help. You can reach us through the candidate portal at any time. Tony, Checkr Support
Gustavo G.
Oct 6, 2026
ANSWER YOUR PHONE
ANSWER YOUR PHONE, nobody wants to talk to robots, the voice isn't even interactive. Pushing numbers for an hour for your robot to hang up on us. Prepare for hidden fees people!
Response from CheckrOct 6, 2026
I can be your point of contact on this and I want to get it sorted. I'll need a bit more information to look into what's going on. I'm going to send you a private message through Trustpilot right now. Tony, Checkr Support
cash M.
Oct 5, 2026
Unfortunately I’m hear again for…
Unfortunately I’m hear again for another situation I thought was resolved already, but now uber is telling me that checkers is having an issue verifying my driving history, which hasn’t changed since the last check, it’s like one hurdle after another it’s been a month since I’ve been able to work
Response from CheckrOct 6, 2026
Sorry to hear you're dealing with this. Driving record checks depend on data from state motor vehicle agencies, and it's not unusual for one to need a second look even after a prior check went through. That being said, I want to get this sorted for you. I'm going to send you another email so we can get this sorted. I also want to make sure you are aware that if you need any help in the future, you can reach us at any time through the candidate portal or the Checkr help center. We have a team ready to assist! Tony, Checkr Support
Jayme G.
Oct 2, 2026
This company is absolute garbage
This company is absolute garbage. Reports outdated background information from 15 years old and scours the sex offender register thus enabling fearmongoring. Treasonous behavior by companies enables poor economic growth.
Response from CheckrOct 2, 2026
Sorry to hear about your experience, Jayme. I'd like to understand what you're seeing and get you a clear answer. I'm going to send you a private message through Trustpilot to follow up directly. Tony, Checkr Support

CheckrReviews of checkr.com

About Checkr

About these reviews

More in Internet & Software, California

Ionblade

First® | #1 Rated Prenup Platform

Inclined

Supportly App

CheckrReviews of checkr.com

Checkr reviews

Unreliable service with no real customer support

I think all te reviews here are also written by AI

“Starting from $29.99” became $49.99…

21st Century Jim Crow

Stuck in Digital Identity…

ANSWER YOUR PHONE

Unfortunately I’m hear again for…

This company is absolute garbage

About Checkr

About these reviews

More in Internet & Software, California

Ionblade

First® | #1 Rated Prenup Platform

Inclined

Supportly App

Checkr reviews

Unreliable service with no real customer support

I think all te reviews here are also written by AI

“Starting from $29.99” became $49.99…

21st Century Jim Crow

Stuck in Digital Identity…

ANSWER YOUR PHONE

Unfortunately I’m hear again for…

This company is absolute garbage