CheckrReviews of checkr.com

I submitted a background check on May 8th. It is now June 21st, and my well-being is in jeopardy as a result of CHECKR! I inquired several times about my background check, only to be lied to and told that they were waiting for Georgia, Fulton County, which I haven’t lived in for 15 years! It was only then that I reached out to my employer because my anxiety levels were through the roof! They told me they were waiting on Michigan. The staff never told me they were waiting on Michigan! They never once apologized for the misunderstanding or acknowledged that a mistake was made. Before I found out they were waiting on Michigan, I started to reach out to counties in Georgia to verify, and they had no idea what I was talking about. It gets worse! After learning we were waiting on Michigan, I was still puzzled because I haven’t lived there in over 8 years! The background check only goes up to seven years, so I’m convinced that Checkr purposely did this to wreak havoc on my life! The tools they are using are not good for business and are bad practices! As a result, my bills are behind, and my sense of well-being is in turmoil! Meanwhile, they get to go home just fine. This has left a dismal impact on my sense of security overall. I can’t express how robbed of joy I feel. My anxiety is through the roof, and I am left under an exponential amount of stress. They keep running me around in circles and not providing clear and concise answers! They continue to provide false ETAs every step of the way. At this point, I can’t stomach another ETA because I know it’s not true. It’s like a never-ending cycle! I don’t have any confidence, faith, or trust in any ETA provided. This has been the worst experience of a lifetime! I hope to never experience this again! This was the experience from hell, and I can’t express this enough!

They won’t give me any answers on why they are preventing me from working on DoorDash that company is a joke and should be illegal

Current employee - You think it’s bad as a customer? I can fill you in on what goes on, on the other side… AI is used for employment verification and most criminal searches. There are often errors but the dispute and CS team are so incompetent, they rarely get fixed. Their biggest client Uber is working with other vendors because Checkr keeps f’ing up. The CEO is obsessed with going public. So much so that he laid off 32% of the staff and relegated every department to a skeleton crew. As bad as it was before, it is much MUCH worse now. First Advantage or Sterling are their competitors.

First, it took 3 months to get my background check. My application expired. Then they flagged me as being on a sex offender registry, even though the person only has a similar name as mine. They are a different race, different birthdate, and different year. Obviously, I'm not very happy about losing a job opportunity because of this invalid information.

False checks and useless customer service. We've several times given the feedback that the employment verification attempts are not true. They state it's an external provider that performs them, but do not seem interested at all to try and fix it.

Checkr is the most horrible website Ive ever used and customer support isnt helpful at all.

Scam. Paid $29.99 for a background check that advertised it would show previous employers and dates of employment. It didn't and when I tried to reach customer service they refused to do anything about it and stonewalled. Don't give them your money. They will not refund you. I put a stop on the transaction in my online banking.

Multiple background checks with Checkr but all show something different! What a waste of time and money! There is NO customer service besides an automated chat bot that is USELESS! DO NOT USE CHECKR!!! Save yourself the time, hassle, and money and use an actually reputable company that has human customer service IF you want accurate information in a timely manner and ANY customer service at all!