CheckbookCheckbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Checkbook (checkbook.io) has 189 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Excellent
Administration & Services · New York, New York
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Administration & Services · RIVERTON, Wyoming
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Administration & Services · Nashville
Excellent
189 approved reviews, newest moderated first
Consumer
helped me out!
Response from CheckbookJun 18, 2024
Hi there, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you again. Kindest regards, Eden.
Unikk S.
Great communication and answer all my questions.
Response from CheckbookMar 28, 2024
Hi Unikk, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team quickly and efficiently. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you again. Kindest regards, Eden.
Nicole P.
A company purchased some items from me and they use Checknook.io as a payment service. The company that I sold goods to issued a payment to me using Checkbook.io. Payment failed to be deposited. I received an email stating the failure and the email gave 2 options to rectify the situation. option 1: verify another bank account which I did, and it was successfully verified through Plaid but checkbook.io gives another error stating this check cannot be deposited. I then used option 2: print the check, I attempted to print and get another error stating this check cannot be printed. I am out the goods that I sold and the company who purchased said goods paid their portion for the goods but checkbook.io has my funds. I've gone around and around trying to either deposit the funds through ACH or print the check all through checkbook.io's service and have had no luck. The company who purchased the goods from me stated they issued payment through checkook.io 3 days ago now. Support has been contacted but still hasn't corrected the error on their part and I still am out my products and my money for said products. I would love for checkbook.io to correct this and provide the service they are in the business of (Handing funds over from one party to another)
Response from CheckbookMar 28, 2024
Hi Nicole, My name is Eden and I'm a member of the Customer Support team. We have been assisting you in a timely manner with the payment that has failed. The payment failed and the funds were refunded back to the sender. In this case what you need to do is simply contact the sender and request them to reissue the payment. We are Checkbook, a payment processing company. We process payments, we don't issue them. If you are having any difficulty with this or need any support do not hesitate to reach out to us at [email protected] and we are happy to continue to assist you. Kindest regards, Eden.
Julie
This last team member resolved my issue. It's been a month or more with this issue. This member was the only one to help resolve this matter.
Response from CheckbookFeb 29, 2024
Hi Julie, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you again. Kindest regards, Eden.
Bud C.
Using Checkbook.io has been a great pleasure. I have almost 100 real estate agents in my office and they love the system. It has really been a time saver. Thanks for all the help.
Response from CheckbookFeb 28, 2024
Hi Bud, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review and thank you for being a loyal customer. We are happy that our service adds value to your team. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you. Kindest regards, Eden.
Barb
I returned Slim Candy for refund as directed. I wasn't getting any credit on my charge card so I called. They said the time since I ordered was so many months prior that they couldn't credit charge account. They would email a refund check to print & take to Bank. My Bank wouldn't accept the check. (They had never seen anything like this before.) You can call me if have more questions. 651-779-9959.
Response from CheckbookFeb 27, 2024
Hi Barb, My name is Eden and I'm a member of the Customer Support team. Thank you for your review. I tried finding your ticket in our system but unfortunately, I couldn't. Later you have reached out to us in response to our request for more information and you provided us with a check number and amount. There was no other communication prior to this review with Checkbook directly thus we were unable to assist you. In the rare case that a bank doesn't accept a printed check, please advise the bank to give us a call at the phone number listed on the check and we are happy to verify it for them. Since the time of your experience at the bank (Nov 2023) this payment has already expired (beginning of Feb, 2024). In this case, please contact Slim Candy for them to issue a new payment since we process payments, we don't issue them. In case you have any other questions, please contact us at [email protected] and we'll assist you further. Best regards, Eden.
Colleen S.
Ronan addressed my problem quickly and handled it with diligence!
Response from CheckbookFeb 14, 2024
Hi Colleen, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review. We are happy that you were assisted promptly and effectively. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you. Kindest regards, Eden.
Kris King, ABS P.
Checkbook has been a solid partnership for our company, with streamlined automated notfications that go out to each deposit. Our company uses their ACH deposit (essentially our direct deposit vendor) as we send 100 -200 DD's daily. They have a great importing feature, reconciliation feature, and just overall forward thinking, clean UI that appeals to the eyes.
Response from CheckbookFeb 2, 2024
Hi Kris, My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review and thank you for being a loyal Checkbook customer all this time. We are happy that you like the different features and functionalities of our software. It is our priority to constantly add new features that add value to the businesses of our customers. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you. Kindest regards, Eden.