Ronald W.
I have written around 26 checks since…
I have written around 26 checks since 12/29/15 and recipients are complaining They haven’t received their ACH. Some of the images are showing paid false or processing all three, but they haven’t received their money.. I contact Checkbook Support and I haven’t gotten any answer yet. I am worried. I wish I knew how to reach Bianca to help me.
Response from CheckbookJan 15, 2026
Hi Ronald, My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. We have notified all of our customers last week that we are currently experiencing delays in our ACH payments. I understand that this is frustrating and it is our priority to resolve the issue quickly. Thank you for your understanding and patience. If you have any other questions on this, please contact us at [email protected] and we'll be happy to assist you. Best regards, Eden.



