Juan
Absolute Worst Customer Service
Absolute worst Customer Service. It took them a week to respond to a question I had submitted through their chat box after selecting to speak to a live agent. A couple of weeks later I had another question and it has yet to be answered. The only reason we have not dropped them is because it is integrated with another software program we use. We may have to drop both soon if this doesn't improve. Update on 1-27-2025 - The support message I sent on 1-9-2025 & again on 1-10-2025 still has not been answered or even acknowledged. The automated chat says: "We're offline. Check back later or leave your email to be notified when an agent responds." I left my email then the chat says: "You'll get an email when an agent replies to your request" I have not had a response as of today 1-27-2025.
Response from CheckbookJan 14, 2025
Dear Juan, Thank you for taking the time to share your feedback here. We also appreciate your patience while we corresponded. I apologize for the delay you have experienced. If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at [email protected] and we will be here to assist you. Warm regards, Eden.