CheckbookCheckbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Checkbook (checkbook.io) has 189 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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189 approved reviews, newest moderated first
Richard J.
Very easy to use. Thanks
Response from CheckbookFeb 14, 2025
Hi Richard, My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We're happy that you enjoy using our services. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you again. Happy Holidays to you as well. Kindest regards, Eden.
Mia
Checkbook.io has been a huge disappointment. They NEVER get back to you. I am about to cancel my property management software because of Checkbook. There is no common sense. How do you limit an outgoing payment to 2k per day when the rent collected was over 5k?!! Unfortunately my software integrates with Checkbook to make payments. So far customer NO service. It is 2/7 and I have been trying to resolve this issue since the third week in Jan. So bad!
Response from CheckbookFeb 10, 2025
Hi Mia, Thank you for your feedback. The default sending limit is $2,000 / day. If you wish to increase these limits, you are able to do so through the dashboard by submitting a request there with the amounts that you need for your business. If you have any other questions on this or would like to know about the status of your limit increase request, email us at [email protected]. Best regards, Eden.
Brian L.
How can you trust or rely upon a financial services / payments company that 1) has no phone number to speak with actual humans (their 1-800 number is a message that directs you to EMAIL someone)... and 2) requires you to wait 3 HOURS! just to text CHAT with someone on the web. And I'm supposed to trust them to save my bank account number?
Response from CheckbookFeb 7, 2025
Hello Brian, Thank you for sharing your feedback here. We are here to assist you, we just need to know the email address that your payment was sent to, or any details about your payment. Please send an email to [email protected] with this information and we will be able to assist you. Warm regards, John Corotis
Creative
Great system, direct transfer to your bank account without any charges, way better than Paypal that charges fees.
Response from CheckbookFeb 4, 2025
Hi there, My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We're happy that you enjoy using our services. If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you again. Happy Holidays to you as well. Kindest regards, Eden.
Dylan R.
This company is fraudulent and a scam, and they do not answer the phone. I received two checks through email from America PAC for the Elon Musk petition referral program. Checkbook.io sent the checks. I deposited the checks via mobile deposit and my bank flagged the checks and shut my account down saying the checks were fraudulent. When I tried to dispute this matter and explained that they are not fraud, Wells Fargo told me they require verification from Checkbook.io to prove the checks were legitimate. I sent over 30 detailed emails as well as attempted to call them. When you call them, it says “no support agents are available. Leave your number and email and someone will get back to you” and nobody ever calls you. All I needed them to do was call from a verified phone number and tell my bank the checks were legitimate. They couldn’t even do that. What financial business does not operate using the phone? It makes no sense. When I finally do get an email back, it isn’t helpful at all, and my support inquiry is closed and marked completed. My bank is closing my account on 2/4/25 if I can’t get the checks verified by then. My funds are being held by bank, and I will have to have my long awaited checks recalled and then re-issued if I can’t get this done.
Response from CheckbookFeb 6, 2025
Hello, The United States of America Inc. sent Mr. Richter two checks through Checkbook. Mr. Richter deposited his checks into his bank account and he reported that his bank initially did not accept the checks. Mr. Richter then endorsed the checks to his girlfriend and reattempted to mobile deposit them. Mr. Richter’s bank then put a freeze on his bank account and communicated to him they were closing his account and would be sending him a cashier’s check for the funds in his account. Checkbook does not know what other activity has occurred on Mr. Richter’s bank account that would cause his bank to be suspicious of his account. Mr. Richter initially contacted Checkbook on January 21, 2025 at 3:38 pm pst and Checkbook’s initial response was on January 22, 2025 at 10:53 am. We have been in communication with Mr. Richter since then. Checkbook has also called Mr. Richter’s bank at his request and verified the checks which allowed Mr. Richter to proceed with possibly reinstating his account. The claims from Mr. Richter that Checkbook has not communicated with him are untrue. At this time these two checks have successfully settled and Mr. Richter’s bank has the funds which they will release to him as they proceed with the verification process. I have personally emailed with Mr. Richter to discuss this situation and resolution. If there is anything else we can do to assist please do not hesitate to let us know at [email protected] Warm regards, John Corotis
Jonathan L.
System is not intuitive, payments take ages to validate and support is non-existent.
Response from CheckbookFeb 6, 2025
Hi Jonathan, Thank you for taking the time to share your feedback here. I see that you have multiple tickets with our support team and that all of our team members have been responding to your questions promptly and all of your concerns have been resolved. If you ever have any other questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at [email protected] and we will be here to assist you. Best regards, Eden.
Kevin G.
Giovani replied within 20 minutes of an email inquiry. Impressed!
Response from CheckbookJan 28, 2025
Hi Kevin, My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It's great to hear that our team was able to assist you quickly and effectively! If you have any other questions, please do not hesitate to reach out to us at [email protected] and we'll be happy to assist you again. Happy Holidays to you as well. Kindest regards, Eden.
Allison S.
Ach electronic payment submitted to known bank account from approved bank account Sent as a snail mail paper check and took over 7 days. Tried multiple days/times to get help through chat - nothing but endless loop of chat bot responses no matter what I typed. Tried to call and just got instructions for how to send an email. The ACH was SUPPOSED to take 2 days, but took 7. Bill was late. Late fee incurred. Nothing I could do since I was stuck in the "processing" Loop
Response from CheckbookJan 21, 2025
Hi Allison, Thank you for taking time to share your feedback with us. Standard ACH takes 4 business days to process. Your payment was created Wednesday, January 15th and started processing that evening. Since Monday, January 20th was a bank holiday due to Martin Luther King Jr. day, your funds will deposit on 1/22/25. If you have any other questions or if we can do anything for you, please email us at [email protected] and we'll be happy to assist you further. Best regards, Eden.