CheapticketsReviews of cheaptickets.com

They do offer cheap tickets but cross your fingers that you do not run into any problem that you have to call them. I was on hold for 45 minutes trying to change my flight. They transferred me back and forth. I ended up booking an entirely different trip with another company. I called them later regarding a refund request and got transferred 3 times. Then no one was able to give me an answer!!!! NEVER AGAIN!!!!!!!!!!!!!!!!!!!

This company is a bunch of thieves! Bought tickets to the Yankees game for my brothers birthday and when the value of the tickets all of a sudden went up they told me my tickets were cancelled and they don't have them anymore. A crooked company, do not buy anything from them. Customer service is awful. They offered me nothing in return just said that's the way is goes. Just because you buy them its not guaranteed.

We missed a flight on our itinerary due to airline issues, which complicated our entire international trip and made us miss our first night in the hotel we booked through CheapTickets. Every time we called ChaptTickets we were on hold for at least 45 minutes, some times we were hung up on due to transfer of calls and even after we explained to a manager that we cannot keep calling on international rates to resolve our issue and the manager promised us e-mail correspondence - we still had to call them internationally because CheapTickets did not respond to our e-mails and a pending issue had to be resolved. So we spent at least 4 hours from our international trip on the phone and the issue STILL wasn't resolved because the customer service reps we spoke with didn't know how to assist us. Then when we got back in the states and called to request a refund for the missed hotel night - the manager was unacceptably rude and suggested next time we call we call during off-peak hours. Well excuse me, CheapTickets, you are not suggesting we wake up in the middle of the night to call you, do you? Because we have called at 11pm, we have called at 7 am...and STILL - we wait for at least 45 minutes until we even speak with a real person! Unacceptable....very disappointed with the customer service.

I had two terrible experiences with this company. First, we booked a hotel stay in Florida through them in March 2013 that promised a $75 hotel credit upon check-out. However, the hotel refused to honor the credit because they indicated that CheapTickets failed to enter it into the reservation system. After multiple calls to the CheapTickets "Customer Service," follow-up e-mails providding various documentation (which they already had in their system), etc., they eventually agreed to issue a $100 voucher good off of a future CheapTickets.com booking. Unfortunately, they don't deduct the voucher amount from the price at time of booking, as most reputable companies too. Rather, they require you to book it through them, pay in full via credit card, and then send in ANOTHER request for a refund of the voucher amount. Despite this RIDICULOUS process, I complied with these directions in booking a subsequent hotel stay in Massachusetts earlier this month. I sent in all of the documentation requested to claim my refund (again, even though thye had it all in their system). Incredulously, they refused to honor the voucher and provide the refund, stating that I had to book ANOTHER trip through them to be eligible for the refund. They simply ignored my follow-up e-mail providing all of the relevant documentation from both trips. Terrible customer service and inept (at best) business practices. Buyer Beware!

Horrible don't ever book with them

Navigation is difficult, filters do not work correctly and prices can change during your search or when you submit to purchase the ticket. I avoid using this site at all costs when buying airline tickets. My girlfriend and I bought tickets at the same time on different computers, clicked send at the same time and hers was rejected while mine went through. The message on her computer was that the flight was no longer available at that price. It was now $40 more. If there is any other option available I will use that instead of this site. This site sucks.

Should offer refunds to company's purchasing tickets for employees...