CheapticketsReviews of cheaptickets.com

Due to a change in travel plans, I needed to cancel my hotel reservation. Even though I put in the cancellation well in advance of 24 hours, cheaptickets had already charged my card at time of reservation and did not refund me a penny. This web site is NOT WORTH the tiny bit of money you might save on the booking unless you're 100% sure. Also, there is no contact telephone number or e-mail or chat anywhere on the web site (zero customer service). Be VERY careful dealing with this outfit.

THESE COMPANY IS FULL OF CROOKS! THEY KEPT MY MONEY, AFTER A YEAR I HAVE NOT RECEIVED A SINGLE PENNY. BE EXTREMELY CAREFUL WITH THIS COMPANY.

As an Orbitz-owned company, I thought that Cheaptickets would be a trustworthy site to book through. However, that was far from the case. We had to cancel a flight and reschedule our trip due to a medical emergency. We spent about 8 hours (not an exaggeration) on the phone trying to process this request. We were disconnected about six times and each time we called back there was at least a 30min wait time. They do not give out direct phone numbers so that you can reconnect with the customer service person with whom you were speaking. I requested after the first disconnection that they call the number on file, confirmed to be correct, if we were disconnected. They never called back. Not once when disconnected six times. Each person we spoke to provided us with contradicting information and fee amounts. Being lied to is not acceptable. They were unsuccessful with scheduling our hotel stay in time and we were charged the full amount with no refund by the hotel. Luckily, we purchased trip insurance, but Cheaptickets was completely useless in helping us with out situation. They also could not provide the fee amounts (their own fees!) that we would be charged for cancellation. We were told that we had to deal with the insurance company even though they had our full itinerary and it was their fees that we were asking about. Stay away and book through the airline and hotel directly or find a site you know you can trust.

Here's a copy of my recent exchange with a cheap tickets agent. The actual price of the ticket was literally double their advertised fare. you: Hi Judy, I'm interested in book a flight Judy: Where would you like to go? you: From£107.92including all taxes FROM LEAVING ON London Luton Airport, London, UK 19-May-2014 TO Istanbul Ataturk Intl, Istanbul, Turkey Judy: What dates? you: that's the flight I would like. Judy: Lemme check Judy: is it one way travel Judy: ? you: yes, it is. you: are you still checking? Judy: Hi Judy: yes we have that deal for you you: great. Judy: would you like to confirm? Judy: KK 19MAY LTN----IST 1220 1800 you: i'd like to book it. We want to fly from London to Istanbul on the 19th of May Judy: This flight is from Atlasjet you: that's right Judy: and flies from Luton airport Judy: What is your full name as per your passport Judy: you can call me on 0208 843 5602 you: Is the price for two people? Judy: that price is for single passenger Judy: i suppose you are looking for two seats you: I think you're mistaken because the search results say this: Per Adult fr £53.96 Total: £107.92 you: So, the total for two according to your website is 107.92 you: can you confirm? you: That's the flight with Atlas jet. you: Are you still there? Judy: Srorry Judy: that is £107.92 per person you: How is it possible that the price is literally double? Please explain? Why is there one price on teh website and another now? Judy: its subject to availability with the seats of the airline left you: But you're advertising it as we speak so why is it still on your website? you: That price is still being advertised. Judy: its a starting fare Judy: and subject to availability you: There is s a name for this type of scam and it's called bait and switch. You've wasted my time offering a bogus online deal. I'm going to report you to the office of fair trading.

I am not one to complain, and this is my 1st time ever to write a review on a company but this must be said. I WILL NEVER USE CHEAPTICKETS EVER AGAIN! I went to cheaptickets.com and tried to get a plane ticket from Pittsburgh to Houston Texas, Feb 28 to March 4. A few days later I realized that the confirmation email they sent me had the wrong dates. I believe this may have happened when I filled out the billing information and left something out; when I pushed "send" or "next" it went back to that same page and said I left something out that needed to be filled in, I guess what I did not realize is that CheapTickets also cleared the dates when it reloaded back to that page. I called them to explain what happened, but the customer service rep got very defensive and would not work with me at all. He wanted me to pay them for the plane ticket, a cancellation fee of $250.00, and then buy a whole new ticket with the right date on top of that! I offered to pay the difference between the cost of the ticket I bought and the ticket I was trying to buy. And I actually would considered paying a cancellation fee that was not so ridiculously way too expensive! It was more than my ticket was! All other companies have like a $50 cancellation fee if any at all! I used this company quite a lot this year because I travel for work and this is how they treated me? I felt bullied so I disputed the charges. Now they sent me an email threatening that they were going to go to a Collection Agency. They are just a bunch of bullies who do not care about the customers at all. I would suggest for you to never use them! I would use Expedia or ANY OTHER company instead who are known for having good customer service. Thanks for listening

They literary ripped me off. I booked a flight to cairo, then terrorist attacks began and I was worried. I had payed exra 50$ to have my flight insured from allianz and to redeem my flight coasts in case of cancelation so t canceled my flight and I followed their steps and filed a claim. They are ignoring my emails and not responding and I am afraid that means I lost 830 $ which is a big deal !!!!! I definitely regret dealing with cheaptickets. I deal with another dealer now and I get better prices and much better service. don't deal witj cheaptickets... the only thing they are good at is advertising!

They just want to steal your money with all different excuse. i booked plane tickets and car rental when i want to cancel the car rental, they told me they have to charge the cancellation fee $25, i'm ok with that, but on top of that they said there is a service fee for the airline, come on, i'm not cancel the airplane ticket, it says clearly on my credit card, 2 transaction, 1 for airline, 1 for car rent. rip off, i'll dispute with my credit card company.

The Cheapticket website showed me a great price for my desired flight. No way to book on line (should have rung alarm bells!) so I called. My price was not available, and all they had was the same higher prices I could have gotten on Expedia without the cost and hassle of the phone call. A scam, basically!