CheapticketsReviews of cheaptickets.com

Yesterday, July 4th, I purchased two event tickets for Phantom of the Opera in Boston. They indicated that someone would call me to confirm the pickup location of the tickets. No one ever called to disclose pickup location. The next day, day of the event, I called their support hotline but appears they are closed on weekends! Quite amazing. So I've paid for two tickets, made plans, and now cannot pick up the tickets. At this very moment, they continue to sell events ticket the same day of the event -on weekends. I have no idea how they are calling/servicing customers who buy last-minute or weekend event tickets. Are they selling tickets they know they can't deliver? With their negligence/incompetence, it boggles my mind how this company is still in business.

I purchased a flight to Atlanta from Ft Lauderdale on Jan 24, 2014 leaving March 28, 2014. The day of the flight I was getting ready to go to the airport, when I attempted to print my conformation I discovered that the flight had been cancelled. I immediately called the airline (Delta) they referred me to cheap tickets. I called cheap tickets and was on hold for over 20 minutes. Finally I got someone from customer service. I advised them of the situation and they transferred me to a supervisor. The supervisor stated that the flight was cancelled on March 14, 2014 at 3 or 4 in the morning. I advised the supervisor that I did not cancel the flight. She stated that she would have to have it investigated and I would be contacted in 7 to 10 business days. A month later after not hearing from anyone at cheap tickets I called customer service again. The gentleman after I explained to him the situation he connected me to a supervisor. This supervisor stated that he saw that it was noted in the system that they needed more time for the investigation. He also stated that the previous supervisor noted that she attempted to contact me. I advised him that NO ONE contacted me either by phone or email. He stated that he was going to make note that I called and requested to be contacted. Today I called again since no one had contacted me, after being on hold for 28 minutes I finally got to customer service. The supervisor this time stated that the investigation stated that I went online and cancelled the flight. This is NOT accurate. I DID NOT CANEL THE FLIGHT. I requested to speak to her supervisor after which she placed me on hold. After several minutes she came back to the phone and advised me to continue to hold. The after several more minutes she came back to the phone and advised that her manger was not available and that they would contact me with 24 to 48 hours. I advised her that I have been advised two previous times that I would be contacted and no one ever did. I honestly feel that cheap tickets just stole my money. I paid for a flight that I did not get to use. I never even received an email stating that the flight had been cancelled and cheap tickets is saying I cancelled it when I did not. They say I have a credit toward a new flight. That is a joke the cost to reschedule the flight leaves me with NO credit at all. I have used cheap tickets several times in the past but I will NEVER use them again. This is an outrage!!!!!!!! And for the record NO ONE has my sign in information for cheap tickets, as a matter of fact NO ONE knows I have an account. Well let me say had an account because I WILL NEVER use cheap tickets again. I’m sure the company does not even care about losing a customer. I do not appreciate being ripped off my money does not come easy. Thanks to cheap tickets I missed an interview (which was just a formality) for a good position and took a loss and missed an opportunity. THANKS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We purchased tickets for a Yankees game, did not get contacted to collect our $280+ order. No one to talk to at CheapTickets. No contact email of the seller provided. NO TICKETS! Called the company multiple times, but they are closed. Game is today. NOT COOL! CHEAPTICKETS - The internet is a 24/7 online marketplace. You are selling tickets for flights, events etc., YOU NEED TO HAVE CUSTOMER SUPPORT AT ALL TIMES...

I have spent the last two weeks and around 4 hours trying to book a vacation package with cheaptickets.com. After several system crashes, on their end, that did not allow my credit card to process the purchase and after speaking to 4 different people and wasting hours of my time, the last superivisor (and I use that word loosely), told me that I can not pay for my package with two different credit cards, even though 4 people (including 2 supervisors) before him told me that I could. Needless to say, I did not book my vacation with them. They have the WORST customer service, their consultants and supervisors know nothing and they have the audacity to put you on hold for 30-40 minutes at a time. Whatever you do, DO NOT EVER book anything with cheaptickets.com!

I PURCHASED 10 TICKETS FOR AN UPCOMING DODGER GAME, PRICE OF EACH TICKET WAS $61 PLUS OVER $10 FEE FOR EACH TICKET. FACE VALUE OF TICKET IS $30. THIS SHOULD NOT BE ALLOWED. GO DIRECTLY TO THE TEAM WEBSITE WHEN BUYING TICKETS, AT LEAST YOU GET WHAT YOU PAY FOR THAT WAY. CHEAPTICKETS IS DISGUSTING!!!!!

Recently, my family took the cruise of Norvigian Breakaway from buying cheapticket.com. From the paperwork, we should get $100 for bonus or cash back, but when we asked the staff on board, we were told that we need to contact Cheap Tickets agent, then we did as required. We left message, and nobody called back. We realized that our bonus was "stolen" by the agent. Cheap Tickets lied to everybody who went to take the cruise. Be aware of that again!

They sold us fake baseball tickets, and we're still waiting for a refund.

I had a credit to use on a past flight I cancelled. So I called to use the credit. I had to pay $120 in fees but the flight was cheaper so I didn't mind. After waiting on hold for 45 minutes I was disconnected. Called back & after another 45 minutes I had my flight. But never received confirmation. Called back again yesterday & after another 45 minutes was told that I had two reservations & my return flight was a day later. Now they're telling me I have to pay another $200 to change my flight to the correct day even though they are the ones that screwed up. It is not worth the price or struggle I've had in the past few days. This company is awful. I will never use them again.