CheapticketsReviews of cheaptickets.com

The agent over the phone booked my trip one month wrong on the incorrect date. It cost over $1600 because they booked it for the very next day when it was supposed to be one month and one day away. I had to re-book it again through United Airlines. I didn't even realize it until a week after the scheduled flight. When I called in, rather than apologize profusely, they kept me on hold for over 20 minutes, and then told me they would do an "investigation" on it. Their agents do not speak clear English which creates miscommunication and frustration, and are trained to be more robotic and as such, make mistakes quite a bit. Then, after the "investigation" they told me it was my fault after review because I confirmed it with the agent, even though they never sent me any proof, and I am sure that I gave the correct date at first, I didn't recognize the error later because we had to re-do it like 3-4 times because he kept booking the wrong flight. By the end, I was so frustrated, that when he repeated it back I did not hear the error. He booked the wrong date and losing $1600 should absolutely not be the customer's responsibility- period. If you have been wronged by this company, you need to post a review because accountability online like this is what makes them finally treat people with justice and respect they deserve, versus running over their customers because they don't think you have a voice. I will never, ever use cheaptickets again, and I advise you not to either.

Buyer Beware!! Purchased a ticket through cheaptickets.com for the past summer and had to cancel. Total sum of $326.49 for a one way ticket. I canceled within 24hr notice. I was told it was non refundable & name non transferable and had to use within one year of purchase date. I was OK with that. Here's where things got sour. Today, I made an attempt to use that credit. First, I called cheap tickets and was on hold for 28 min without ever speaking to an agent. I was pressed for time, so I hung up. I called later and waited for 15 min, then after being connected to an agent, I was told I had to call United Airline and deal with them directly to use my credit. Awesome! :-( I called United Airline and was told that I had to pay a $200 transfer fee to United Airlines+ 50 travel fee to cheap tickets. The flight I had picked was $312. The cost of cancelled flight that which I got the credit was $304, so thats also an additional $7+ charge. So, to use my $304 credit for the unused flight (keep in mind I was charged $326.49 when booking... so someone got $22.49). I have to pay additional $257!!!! So for a one way flight it would cost me a grand total of $583.49!!!! Does this sound right??? Is this correct??? I feel like I've been conned. I feel cheated. I feel like a complete idiot. I could fly round trip for that price. I don't want this to happen to anyone else. DO NOT USE CHEAP TICKETS OR UNITED AIRLINES!!! Go to airline directly. Fly Southwest airlines. They have cheap flights and none of this b.s. if you cancel your flight with southwest, they do not charge any fees. And 2 checked bags are free!!! It's not a fancy airline, but you won't deal with issues like this.

I have bought many tickets over the years and every time there is a problem i have found that it will not be properly handled. You are way better off using a travel agent or going airline direct. i will give a couple of many examples that i have had the opportunity of having to deal with. on a scale of 1-10 on this companies ability to solve problems i give them a 0. example #1 3 years ago in Feb my grandmother and best friend was notified that she had a couple of months to live. Upon hearing this news I made arrangements to spend as much time with as i could, even if it meant borrowing money to do so at the time. It worked out that I would be able to spend 2 weeks out of every month with her. Times like this are confusing and your not in your right frame of mind. that last ticket that i booked through cheaptickets.com to see her was booked backwards. instead of booking a ticket departing from Dallas Fort Worth I booked the ticket departing from Reno, Nevada. my wife had caught my mistake aprox two weeks before my flight. i called customer service to fix the problem that had occurred. After spending most of my day on the phone and going through several "supervisors" my ticket of $350 got an additional $400+ dollars added to it. the flight that I was moved to had plenty of extra seats and was in no way shape or form overbooked or lacking seats. I paid there fee and went on because i didn't have time to deal with it. example 2 10/31/14 my mother let me know a couple of days ago that she wanted to fly in and visit me for 10 days over the thanksgiving break. she sent me her credit card info and asked if i would book a ticket. my mother was a widow for 24 years out of adoration of my father. 4 years ago she finally remarried. Beautiful sweet woman, her being unmarried was not because of a lack of suitors trying. when my mother remarried I assumed that she had changed her last name and that is how I booked her flight ticket. After mailing her the confirmation I recieved a call with her letting me know that she had kept my fathers name out of continued adoration and that her current husband was fine with it. I then call the cheaptickets.com customer service to try correct the problem. I finally get a customer service rep on the phone and describe my problem. she lets me know that there will be a $275 additional charge to the all ready $350 ticket. unhappy with this answer i asked to talk to a supervisor. I was then asked for a call back number in case we were disconnected. after 10 minutes on hold we were disconnected. After waiting for my call back for aprox 1 hour i was not called back. sitting at my desk with a phone that was not interrupted phone at my desk. At this point I call back again and start completely over. I told them about my previous conversation and was placed on hold for a "supervisor" of cheaptickets.com. After a while on hold again I get another rep on the phone. when asked if she was a supervisor she stated that she was not a "supervisor". She went over the situation with me again, put me on hold for a while and then came back with a price of an additional $100 to change the name on the ticket. At this point I am getting irritated. I asked nicely to speak to her supervisor. she then stated that she was the highest ranked "supervisor" there at this time. I then stated that she had just told me that she was not a "supervisor". I then asked for the person that i could call back that was her supervisor. She stated "Sandra" and said that she could not give me the last name of her "supervisor". All in all I took it that there prices can be whatever they want for corrections and that no one is in charge or can make decisions to properly fix a problem. I will continue to spread the word of a shady, unsympathetic company that has no one in charge as much as I possibly can !!! Thank you, James Thurman

This company is a ripoff!!! Better off buying directly from the airlines! I needed to change my original flight ($320) by a day due to my wife graduating from a military school only to end up paying more ($420) and to make matters worse I purchased the parking voucher which seemed like a good deal ($18) for my personal convenience only to find out that since I needed to move this date back a day I had to repurchase another reservation just for parking! I attempted to get the tacked on Cheap Tickets fee of $75 waived only because the first rep I spoke to said it was possible due to it being military mistake and would do it but then lost phone connection. The second rep was not waiving anything and just said there's nothing they could do. I stopped bothering the issue until they tried recharging me just to park my car a day earlier. Here is a quote taken directly from cheaptickets.com "By booking your airport parking today you have the peace of mind in knowing that a parking space is reserved when you need it. You never have to worry that a location is full, or that the price is too expensive. Airport Officials recommend that you arrive at the airport approximately 1 1/2 - 2 hours before your flight's scheduled departure time. Longer delays at some airports or on high volume travel days may occur and should be planned for." This has been the biggest headache for me ever to schedule plane flights and parking ticket and when I notified them that it was for. I called cheaptickets and was on the phone for literally over 2 hours! Multiple hang ups and being put on hold until finally I gave up and requested that I speak to a manager or supervisor. Mind you, I was not disrespectful and most of the reps were polite with the exception of one, who when I kept explaining to him the terms and conditions of the parking voucher and how it didnt say anything about changing dates and having to repurchase, he kept repeating that I needed to pay additional fees! I felt like I was speaking to a machine recording. Finally I was able o speak to the supervisor who said she couldnt do anything until tomorrow during regular business hours for the parking agency so I needed to call back tomorrow. ??? so nothing was accomplished with over 2 hours spent on the phone of being ignored and put on hold and me spending another $420 for 1 plane ticket. Be smart and pay for tickets via airlines directly and get parking tickets directly from parking service. CHEAP TICKETS= CHEAP RESULTS

I tried to make a change to my existing reservation, a simple change and was hung up on 4 times in the process because the customer service rep could not understand the letters in my record locater ID. I had no sort of tone, I just wanted to make the change and couldn't by myself online so I had to keep calling back. I begged every time to please not be hung up on if we had a miscommunication, that I was happy to reiterate and every time, when they got a letter wrong and I stopped them, they deliberately hung up on me. Unbelievable. And then, when I finally got someone to not hang up on me, the change I wanted to make to my ticket was no longer available. Though the change I wanted to make was still listed as not only available but having 4 - 5 providers who also listed the flight as available. Now I'm on the line with a Cheap Tickets rep who's calling the airline directly to see if he can get me a lower rate but this is exceptional service granted the service I had before. I usually don't write these reviews but when a business hires employees that deliberately hang up on a customer trying to relay information in a calm matter, that is just downright rude. I'm a paying customer and a polite one too. If I have to make a change over the phone there needs to be some consideration and patience. This is the last time I use Cheap Tickets.

DO NOT use cheap tickets unless you want to be f-ed over in one way shape or form. Every flight we bought off of them was changed or cancelled (mostly super late notice). We deduced that they are named "cheap tickets" because the tickets are actually phantom tickets! They don't exist! When our flights were cancelled, we were directed to contact customer service. They had us on hold forever, knowing we were roaming internationally, just to tell us they couldn't do anything and to contact air France ourselves. Epic fail. We ended up driving an hour to/from Airport, spent close to 80 euros on a taxi and spent several hours of our life in the miserable airport trying to figure out how to f to get home. Never again.

I purchased tickets in order to go to California around the same time as my family. I was able to find a very good deal and booked the flight. I received an email hours later saying that my booking was cancelled. I called customer service and after two hours of being on the phone with them, all I got out of it was that there was miscommunication between Delta and CheapTickets after I had paid for my ticket and the price more than doubled. So, they cancelled my trip, because of their own error. Now, I am not able to go on the trip because I cannot afford it with this new price.

I booked a flight for my daughter on this sight after receiving an email offer from them . Travel dates from Oct. 28- Nov 4. Luckily I screenshot the reservation to confirm the dates with my daughter because when I received my email confirmation the dates were changed . I contacted customer service and an agent answered who sounded like he was drunk . Kept mispronouncing my name after being corrected and confusing my travel dates . He said he cannot help me . I asked for a manager and spoke with another gentleman who told me that if I could send them a copy of the screen shot another manager could check for server error. I spoke with the supposed manager named Ethan in the Phillipines customer service office ,he told me that he checked and that there was no server error . I asked if I could send the screenshot and he got rude and yelled the email address to me and kept putting me on hold to check . Once he received it he said it doesn't prove anything , I told him it proves the flight that I was booking was for the 28th not the 21st. I told them to cancel my flight and asked for Ethan's supervisors name . He refused . I told him I would find it and ask for them to listen to the recording of this call . I asked for email condirmation of the cancellation and he sent me the itinerary not the cancellation . Do not waste your time or money !!