CheapticketsReviews of cheaptickets.com

I bought two tickets for my Mother and sister. They quoted us $3576. I assumed that this was in Australian Dollars, as the website appeared on google. They did not mentioned any other currency.I then gave them my credit card details. When I checked my credit card statement, I found out that they took $4897. Their explanation was that the quoted price was in US$. I asked them to show me where the US$ was mentioned, I needed special knowledge and to go from one page to another and read very small words, written in light grey and hardly readable. When I asked to refund the tickets, they stated that they are none refundable because we were one hour late (it took us more than 24 hours), knowing that they took the money from my account only 5 hours before I called. They were not helpful at all. I firstly spoke to their salesman, whose name was Darren, then he referred me to his supervisor by the name of Mary Jane. They both did not solve the issue and they were not willing to.solve it. I have dealt with many companies and never had any problems. This company is not the best. They are called Cheap tickets but I would name them Dearest Tickets and thieves. BEWARE, BEWARE, BEWARE. Do not hand them your credit card. They will overcharge you and will steel your money. I have already lodged a claim with the USA flight associations and with my bank, but I feel that everyone needs to know about them to be careful.

Cheapticket is the worse crucky flightbureua I have used. In January, 10 month ago I ordered a flightticket to my girlfriend in Swiss. "Cheap"ticket never issued the ticket to her because the creditholder (me) was not the same as the person on ticket. "Cheap"ticket took the money from my creditcard and allthough I have emailed them 5-6 times and my girlfriend have tried to call them on their phoneline costing 0,67 Euro/min, they still not returned the around 800 euro for the flight they never issued. I doubt I will ever get back my money, which means "Cheap"ticket are thiefs, who steals trustful people money. One person has written "I smell fraud". I am sorry to tell you but it is not only a smell, it is reality.

I had return flights, and wanted to change them to a later date due to work commitment changes. I applied using their online application (which was fantastically simple) and they immediately sent me a confirmation e-mail saying 'we will respond within 24 hours'. I followed all their criteria giving them at least 5 days before my flights etc to look for alternative flights. Here is the problem... ABSOLUTELY NOTHING HAPPENED until the day before my flight (5 days after I wrote to them to request the changes where they OFFERED ME ALTERNATIVE FLIGHTS but clearly stated that the prices were not guaranteed by the AIRLINE and they were not responsible for this or the changes and they would BILL ME after I agree to these charges - which I do not yet know). So basically they quoted me a reasonable price for the changes (too late for me to organize) and then told me that these prices could change and I would be automatically charged whatever the Airline want to charge me (if different). This of course IS THE SCAM they pull time and time again with us... the unsuspecting public. This, and the long ineffective phone calls you need to make to them to change flights if you call them directly are how they make most of their money with massive payoffs from the phone companies with premium numbers you are dialing. Also note, that your chance of resolution on the phone is practically ZERO with Customer Services (a joke name in CHEAPTICKETS) hanging up on you, and also sometimes laughing at your frustrated complaints. They are not a company with any scruples or credibility and DO NOT HAVE ANY CUSTOMER'S PEACE OF MIND ON THEIR AGENDA... only income generation/profit making. Please tell friends and colleagues NEVER to use CHEAPTICKETS as they are deliberately designed to frustrate to maximize profits from us, who simply want to go on Holidays or do business. OK OK OK Cheaptickets, enough BS and excuses, You are doing the same nonense to all of us here who are complaining about you......trying to do the PR exercise. FOLKS !!This BLOG is not a forum for you CHEAPTICKETS to 'Grandstand' and show how much you 'want to help; and how much you CARE ABOUT US (so sweet) !!!! This is about us WARNING other potential VICTIMS of your lies,deception and absolute disregard for people who use your company so tht they TOO will not be out of pocket financially or become frustrated by your lack of help that they are driven to write here in the first place. We 'waste' our time writing here becasue we actually care about PEOPLE and them becoming victims of your elaborate SCAM to secore OUR money for you to enjoy. CHEAPTICKETS.COM please stop sending your staff to pretend you care and stop patronising us. We work hard for our money and travel all over this Globe and are not STUPID people. You have ZERO right to steal our money by using ANY means, even if you justify it (which is a big lie) that it is 'The Airlines Fault' like BART SIMPSON would say and tell us that its out of your control. You deliberately DO NOT RESPOND until the last minute so you can extort huge additional funds from desperate CLIENTS who NEED to change flights, and also you make HUGE money from your deals with the phone companies when we CALL YOU in our thousands to FIX the problems and get little success from your staff. STOP bothering us here again with a pretence that you want to help and ACCEPT You have been caught !!! CHEAPTICKETS.COM Staff , go get a better jobs where you dont have to lie to thousands of people who just want HONESTY and understanding when they have problems, and do us a favor, and stop also making up HR/PR staff names to sooth the irate masses. We know they are fake.

This company is the worst travel agent I've ever dealt with. I just got off the phone with them. I was transferred between 5 different agents for them to tell me that I'll never see a cent of my money. The manager "Kate" was indeed very useless because she just apologizing as to how I'm never going to see my $407 ever again. I was only expected to see $132.00 of the $407 because of all the fees they charge to cancel and rebook. Huhhh? I thought I already cancelled the flight in the first place. I read others post before I posted; I mean my loss is not compared to others $2,000 or more spent on tickets for family members. Better yet, ruining a kid's first trip to NYC is unbelievable. I'll NEVER recommend this company to my family and friends, EVEN MY ENEMIES!!!!! These people need to be put out of business. Better Business Bureau needs to step in.

when i was checking in at the airport with my W H O L E F A M I L Y, i was informed by the airline that my tickets were cancelled one day prior my departure. i cant tell how shock i was (and furious!) i immediately called the CS team of cheaptickets, not to mention how long till they pick up phones (now i understand coz they must be busying with receiving lots of complaints everyday), after they picked up my phone and listened my concerns, they simply told me "the air tickets prices are higher than the price you bought with us, so we cannot provide you the tickets, indeed, we did send you email on 29th July to inform you your tickets were cancelled, but we never received your feedback" (my flight was schedule on 30th July!!!) 1) why you sent me the links that enables me to choose seats and food menu when the tickets are not confirmed? 2) we book tickets much earlier than the departure date is to ensure we have seats and cheaper cost on purchasing tickets. however, your "sufficient inform" is totally got me confused! 3) when i reached CS team, they simply stated "cant help, please contact airline assistance to see whether they have any available seats" to me, they is not "expectation answers" at all. this company is ridiculous! lets go through the email Cheaptickets issued to me prior 1 day before my departure: "We recently received your online booking request. Quality control has determined that your booking could not be processed at the fare that was originally quoted. Unfortunately, the airline was unable to accept the fare that was quoted earlier and as a result, your reservation has been canceled. Per our terms and conditions, airfares and reservations are not guaranteed until tickets are issued. If you have any questions please feel free to respond to this email and we will get back to you generally within 24 hours. We apologize for any inconvenience this has caused. We trust to have informed you sufficiently and that our answer meets your expectations. In case of any additional questions feel free to contact us again. " i dont know and i dont understand how one day would be "sufficiently informed". if they can easily cancel my tickets, they could cancel yours too! this is just irresponsible! they dont care how much cost the customers have to pay for another tickets and how much disappointment it would lead to their customers. it is just too ridiculous. i posted on my Facebook as well.

It's not cheap if they keep you on the phone over 45 min. and still bring no resolve. I haven't traveled yet ...but it should be interesting. These agents gave me a flight with a 30 min. layover when the minimum is suppose to be at least 40 min. They claimed they called the airline and it's a valid schedule. (The first Rep. said otherwise before passing me off to the night supervisor.) Save yourself the headache and go through somebody reputable.

[Update] We received the refunds today 7/30, so all is well. But still, would not recommend using Cheap Tickets. We certainly won't be their customers again. We booked the flight tickets for 3 that is 6/11 from San Francisco to Washington DC on 6/3 and cancelled the reservation on 6/5. Since then we've received email confirmation on getting a refund. A few days later we called and ask whether we'd be getting a refund back into our bank or PayPal account. The handler promised that we will get our refund back in our PayPal account on 7/7. Before then, I've called them a total of 13 times on 6/5, 6/14, 6/19, 6/22, 6/23, 6/26, 6/29, 6/30, 7/1, 7/2, 7/3, 7/6 and 7/7. On 7/15 we still haven't receive the refund they PROMISED to pay. So we called them on 7/16, and they promised again to deliver. Today is 7/25 and still, nothing. Extremely disappointed. IF YOU ARE THINKING OF BUYING DOMESTIC FLIGHT TICKETS, SAVE YOURSELF AND DO NOT USE CHEAPTICKETS.

I booked a flight to visit Los Angeles with a buddy and a couple days later something came up which we had to cancel. After I spoke with a CheapTickets rep, they advised me that they have a policy which prevents them from refunding any money back to the customer. They can however, provide flight credits that I can use to anywhere in the US within One year. Several months later, I decided that I wanted to use the credit with my girlfriend to visit Florida. CheapTickets advised that I can not use the credits for any other party other than the original passengers. After arguing with them for over 30 minutes, I gave up and decided that i'll purchase my girlfriend's ticket separately. As I am booking my flight with the CheapTickets rep, they only credited me a measely $56 dollars towards my flight tickets. The reason why the credit was so low was because CheapTickets has a policy to charge the customer $275 for using the flight credits. So, they charged me to cancel my flight and they charged me for using my flight credits. CheapTickets are scammers. Worst customer service ever. I eventually cancelled my flight to FL when they advised that I had to stay with the same Airlines I originally booked with. And at that time, the tickets was $200 more expensive than any other airlines. Basically, I would pay more for my tickets, get charged an additional $275 for trying to use credits that I already paid for and pay another $25 for booking the flight on the phone. And btw, you can't book online if you are planning on using your credits. I will never ever use cheaptickets.com again. They will scam you out of your money. Stay away!!