CheapticketsReviews of cheaptickets.com

I made a reservation through cheaptickets.com and received an email saying the booking I made had not been confirmed by the airline. Yet cheapticketscom went ahead and charged my credit card. I tried to contact the cheaptickets.com customer service to find out what's going on. I got bumped from one customer rep to another yet no one was able to help me. When I asked to speak to a supervisor I was put on hold forever. Wasted two hours of my time and I was not getting anywhere. I had never seen such a poor customer service before and I will never use cheaptickets.com again.

We booked a flight to Europe through Cheap tickets on TAP Airlines. Tap cancelled our last flight home from Lisbon to Miami on May 31st so cheap tickets sent us an email to call them. I called them and they said we had to either fly back a day early or two days later. We didn't want to lose a day in Paris and lose the money we had paid for the apartment so we decided to choose the June 2nd option by keeping the flight from Paris to Lisbon on the 31st and spending two nights in Lisbon and flying home on the same flight on the 2nd that they had offered us. Cheap tickets was not able to get the TAP Airlines to let us do that, but the worst part was they were suppose to call TAP to work it out and then call me back the next day. No one called and no one had done anything when I called back the next day. They didn't help me get new airfare or get TAP to work with us. I had to find my own new airfare and then when I told cheap tickets to cancel my flight with TAP they didn't work on that either till I called back once again the next day after they were suppose to have cancelled. Then they wouldn't give me any cancellation code or number so that I would know they had really done what they were suppose to do since my experience with them had been so poor. When I asked to speak to a manager I was put on hold for 10 mins. after being on hold for 25 mins before and never did get a manager! Never book with Cheap tickets you will regret it!

Apparently their website was glitching today. It wouldn't take my card, i tried pay pal as well. I Checked with my bank but it wasn't on their end. I called customer service finally, since i tried to book all day, their response was that there was nothing they could do for me. The price when i started was $2800 for the package. Through the day it has risen to over $3000, but there is nothing they can do for me! What a crock! I will most likely be spending more money on my vacation now, but i can ensure you that Cheap tickets nor its affiliates will receive a dime of my money! Customer service should be main priority for a company that takes in thousands of dollars on each transaction. Shame on you Cheap Tickets. Your computer glitch is costing me a lot more than I would have originally paid for this trip when i tried to book the first time and there is no recognition or correction on your end.

Has anyone resolve the issues they have when the response from Cheaptickets was to email them back?

This company flat out lies! We booked flights from Dallas to Orlando for June 8-13. The return flight was messed up and they had us flying back to Dallas the SAME day we leave. We called CS and get a different story each time. Their first "solution" is to sell me more tickets to fly back home. They tried telling me that it's normal for a family of 5 to fly into Orlando from Dallas and to leave the same day to go back home! They claim they will "investigate" why this error occurred but absolutely refuse to play back the original conversation between my wife and their representative. They say that they are unable to play the conversation for me to hear their representative telling my wife our leaving and returning flights are on the same day.

I had to reschedule my international flight and then the problems started! First there is no transparency. The website in itself doesn't allow you reschedule. In spite of repeated calls to the the customer care the only way to communicate to them is via e-mails. I expect any service to be more sophisticated than this. A person cannot spend hours on reschedule and cancellation! I dont understand how such websites are even approved !

My booking was placed and confirmed a month ago on cheaptickets.com and I was issued the E-tickets.I thought everything was solid and sound.But I got an email about the problem of my booking early this week and I called for the first time. The agent initially told me the flight was cancelled and offer to change the flight. I personally called the airline and was told the flight is still operating. Then I called for the second time and was notified that my booking was not secured and still need to wait for the response from the airline company. In the following calls, I was finally told my booking was cancelled by the airline for no reason. Every agent told me I would expect a call back in several hours, but the fact is that I have not received a single call so far. One of the agent offered to let me speak to his supervisor but I was put on hold for more than 30 min and still no one took care of me. I made my latest call to cancel the flight, but again, I was asked to wait for a call in 6 hours and no calls, no emails, nothing. I have made seven calls so far and they cannot offer a solution. The agents tried to assure me that everything is ok and they will take good care of it but apparently they are lying to me.My wife and I was going to stay nice and cozy seven nights in Tahiti for the Chinese New Year and now it's all screwed! We have paid the accommodation in advance and it is not refundable! It is a terrible decision to make the booking at cheaptickets. All I want now is to cancel the flight and get the refund. Huge, huge disappointment!

fake promises of cash back and aweful customer service. I spoke to the agent named Sujay it sees like was making him speak forcefully. He denied everything clearly whatever help I asked for . If you keep your customer service like this very soon you will be in the consumer court.