CheapticketsReviews of cheaptickets.com

If I can do a 0 rating I would. I want to shut this company down... single handedly. Short story. They canceled my return flight back. Used the credit to fund my flight change that they purposely changed with out our consent. We drove an hour from New York to Jersey to catch a flight back to Houston. To find the attached the return flight was changed. Was on hold with the them for 4 hours. They would find a close flight then have me on hold for an hour until we missed the flight. Only to come on the phone to tell me it has passed and asking if they can search for another flight then put me on hold again to tell me that one they and booking for us has flown... this happening over and over for 4 hours. 4 times. I had a 10 month old baby with me. I had Uber drop us off. We had no food. It was freezing plus it was new years eve!!!!! We had to use my husbands second cell while I was on hold to call them. They then hung up on my call!!!! With out notice. !!! I hyperventilate and cried my eyes out. Finally they offered another flight with another company. Man. Just 12 mins from departure!!! We had to run from terminal C to A. Of course they took off. 9pm. No flights to Houston. We are now in a hotel. Over priced Cuz of new year's .... I'm melting ice to make baby's bottles Cuz each bottle of water is $5.... I'm so depressed.

I was attracted to this website for the 24-hour online cancellation option. I had to cancel my daughter's trip within 12 hours of booking, and I thought that the magical mouse's click followed by the "CANCELLED" notification next to the itinerary was enough...well, it turns out that I was not as easy as advertised. On day #5 I called customer service to find out why my refund had not posted, and was notified that there was a computer error during the cancellation process and that I needed to call. My flight was marked cancelled. I thought the transaction was completed within the refundable window. Their "computer error" costed me my refund which turned into a credit, which could only be used if I paid a fee of $135 on top of any other difference during my next booking. I can only use my credit money if I book through them again. Unacceptable! I cancelled on time. I asked to speak to a supervisor, and that was another full hour of waiting. Nothing was changed. The company is not customer service oriented. Save yourself the trouble.

Booked a RT flight & 2-day hotel package to Vegas for my husband's birthday. Tried to access their website from their verification email because there's no info in the email except the itinerary # but almost impossible to read the info on their website due to large flashing car rental ads that you can't stop & they won't go away, which made me very suspicious. For good reason, too, since it turns out they tacked on an extra $70 for insurance!! I didn't even see an option for insurance when I booked the package. What an underhanded, sneaky, thieving little trick! Finally got the extra charge removed but that they would do it in the first place shows them to be entirely unethical.

This is by far the worst company I had ever to deal with. The customer service is the biggest time waste in the history of mankind. Some trained monkeys would be more helpful.However, I don`t really think they are there to help you in any form. Please do yourself a favor and buy your things somewhere else. Even when they are seem to be cheap, they are not. Nothing is worth the stress you have when just a little thing is going wrong.

Our family purchased tickets to Disneyland through this company in 2015. We spent over $1700. Upon arriving at the park, I attempted to redeem the voucher that was given (per their instructions) and was told by Disney that the voucher was invalid. I spent a good six hours, on and off the phone, going back and forth with their customer service people (who did not seem to be all that intelligent or helpful). That effectively ruined the first day of our vacation. I ended up having to re-repurchase the tickets at the gate in order to save our vacation. Eventually, a week later, the Cheaptickets escalation department refunded the amount of my original purchase. Their website, at the time, said they offered a 150% money back guarantee. I held them to that because I felt it was appropriate for them to do something to account for the day of misery as I fought with them on the phone and made my family wait in a hotel room. I was told that the 50% portion of the refund would go onto my Cheaptickets account. Several months later when I attempted to use the credit, it was not there. After arguing with customer service they eventually credited $200 of the original $867 credit that I was suppose to have. I will not use this company again in the future. My advice would be to steer clear of this company. There are plenty of other sites that offer good deals and that have superior customer service and ethics. CheapTicket's customer service is terrible and they do not appear to be intent on making good on their promises.

I have literally spent hours on hold, and on the phone with these incompetent people. First of all you call India, the call center people barely speak English. Each time I call I am hours on hold, hours trying to explain what i need. We booked flights to Las Vegas $990, then travel insurance for $82.00. We changed plans, went to rebook our flights to San Francisco and were told it was a fee of $150 per passenger. The new flights we booked were $732, cheap tickets told us that we would not get back the extra credit. What was 1. The point of travel insurance 2. What happened to our extra credit? Crazy. These guys won't be around for long with these rip off tactics.

I booked a hotel with Cheap Tickets, figuring it would save me money, since I'd booked my flight with them as well. It seemed quite expensive, but I figured that their "low price guarantee" assured me that they'd refund the difference if the price was lower elsewhere. So I looked online, just to check, and sure enough, the same double-occupancy room for the same dates was more than $100 cheaper on Hotels.com . I applied for the refund, which was robotically denied. When I tried to call them to ask about this, guess what - "Contact us" did not provide a phone number. I hope sharing my experience will help others avoid dealing with this sleazy company.

I left Miami for Portland on the 9th due to weather we couldn't take off from Miami until 2 hours later when we finally land in Washington❗Virginia @9 pm my plane from Washington >Maine Portland was gone (but wait )the next plane from Washington to Portland was not scheduled to leave until 5 o'clock the next afternoon. I was mad. I asked for a refund and I wanted to return back to Miami. I went back to Miami but in Washington the guy insured me that when I got back to Miami all I had to do was call for my refund I did I got the run around. From America airlines and cheap tickets I will never again let you guy plane my trip I had to go to a funeral I never made it 2 thanks a bunch 😡😡😡😡😡😡😡😡😡😡😡😡😡