CheapticketsReviews of cheaptickets.com

Wir müssen einen Tag früher als die gebuchten Daten fliegen. Umbuchung bei Cheapticket nicht möglich. Gemäss Airline ist es möglich den Hinflug verfallen zu lassen und nur den Retourflug zu bestätigen (gegen Gebühr CHF 87.- pro Ticket) und einen neuen Hinflug zu buchen.Airline hinterlegt für Cheapticket eine Tel Nummer für Support. Kundenberater von Cheapticket lehnt das kategorisch ab, das sei illegal und er mache nichts illegales. Zum Schluss hängt der Berater das Telefon ab!!! Seit dem warte ich auf in Feedback von einem Supervisor... NIE WIEDER CHEAPTICKETS!!!

Do NOT use cheaptickets.com to book your flights! They did 2 prior Authorization for the air plane ticket, a booking fee, a travel fee and 3 unknown fees! Only thing that should have been done was 1 prior authorization the booking fee and the travel fee. It messed my banking account up! So just a warning not to use them!!! My plane ticket has now cost me $1200 with all this!!!! And just FYI I was just informed cheaptickets and orbitz is the same company(according to supervisor Carlo at 1-844-700-1006 cheaptickets.com) I was on the phone for nearly 3 hours yesterday with a supervisor and they could not send letter to my bank with a letter head to help resolve this. Called back today and couldn't get any help due to technical difficulties! I have posted on a website where people book daily and told them not to use cheaptickets.com!

Cheaptickets compromised service.

Crappy customer service, non existent, no email o online chat, I just need to change my flight, seems like it would be easy, . 2 days later? Nothing, Expedia.com is 100% better, don't use this "company"

At first, me and my family purchased a ticket to go from Seattle to Ho Chi Minh. We booked April 3, everything was okay, then a week later they started their scheme. They called me and told me that the flight is cancelled i have to change the option they offered. And like a month and a half later, eva cancelled the flight, they didnt even bother to call me or send me an email like this. So my family decided we need to cancel this ticket because of they cancelled us twice. I called them, all they threw to me is a bunch of indian accent and please on hold for 15 minutes each on hold. They said that i was being charge over 150 dollars for each ticket because i changed the schedule, but not my fault they were the one who keep messing up my flight and forced us to choose the new schedule. So my mom called directly to the agent and one of their agent told my mom that i need to call them back so my family could get a full refund. I called back and then i was so mad because they said that there was no agent speak with my mom based on my mom phone number. I was so frustrated and complained and talk loud because they denied and they transfered me to a higher director, so the first time their director pulled a not hearing well, even i talked so loud, they hang up on me and then they did that the second time. Until i called them the third time and complained all about the money get charged and i told them that a lot of customer being tricked and not received a full refund or the money to the bank, they said to me if i keep talk with that attitude they will hang up the phone and then i told them i will call a lawyer to talk about this they silent and hang up the phone

i have been using cheaptickets.com for the past 6 years and i never had a complaint until now. The service has changed since last year. I tried to cancel but the cancellation is not free, they charge you an amount and despite they say "free cancellation within 24 hours" it is not true anymore. Also the system does not cancel the reservation when you call and it is taking more than one day and the cancellation is not shown in the account. I spent more than 2 hours in 3 calls to their customer service line and they can't finish the process. Also they give you one price in the first page and when you will pay, they change the price (i think they believe we will not notice). In summary, do not use this web page. It is not the same as before. It is more secure going to the company web page for car, flights or hotels.

Customerservice is disrespectful and lies. Our flights were rescheduled and cheaptickets did not care to inform us about it, so we missed our flights to Bali. This is despicable, I can not recommend trusting this company.

I booked a rental car over a month ahead through cheap tickets.com, and my credit card was charged within 48 hours the price that was quoted. Arrived at the counter to pick up the car and was advised that they never received a down payment from cheap tickets.com, which made the booking under the name Expedia. I was even given a copy of the booking which clearly stated that it was not prepaid. Sent email to ask cheaptickets.com to transfer the amount I had been charged by them. Was told not to worry, Europcar did not charge my card yet, only, and I quote " After calling the car rental, we were informed that so far only a pre-authorization charge has been made since a security deposit was required. Europcar will collect the payment until the drop-off. They suggested us to wait until you return the car." I told them that I very much doubt Europcar rather wait for the money, and as I had paid cheap tickets.com over a month, to please forward the money. I was also told to call them when I was returning the car to verify the charges, rather convenient, as there is a 6 hour time difference and it would have been 4.00 am when their offices in Chicago are closed. To cut a long story short, after 7 emails and 2 phone calls,( btw. they are not allowed to provide reference numbers, only first names), after being patted on the head every time by replies that started with the sentence, "Thank you for your understanding and your patience is appreciated", as I had predicted, I had to pay the full amount, because cheap tickets.com never forwarded the money to Europcar. Now, after writing on every single review page I can find, to warn other travellers, I will wait exactly 5 business days to have my down payment returned, and then I will send all my receipts and correspondence to the Better Business Bureau.