CheapticketsReviews of cheaptickets.com

Worst online company they are never on the client’s dude they have customer service reps that could not give correct information and they can’t refund on a 10 mins reservation WOW incredible

if I had the option, i wouldn't even give cheaptickets.com a single star. maybe a half for at least answering the phone. my girlfriend paid $530.88 for a zipline in Hawaii. the day of the zipline we received an email from the zipline tours stating we couldn't go as there was no room. we called the Keana zipline company and they promptly helped found a spot for us later in the day. meanwhile, cheaptickets.com tells us that she cant have her money back for 5 - 7 days. we leave in two days. how the hell are these guys even allowed to collect money for something they dont have?? all that money for a vacation that she cant use because of their f up. will she get her money back? We will NEVER go to cheaptickets.com again and I advise anyone considering them to find another way.

Horrible company. Our rooms didn’t have the beds we requested, the car was double booked, the flight was delayed. While I don’t know if the delay of the flight was this trash company’s fault it wouldn’t surprise me if they ineptitude resulted in a general slow down of flights.

I had originally purchased a ticket for may 17, to Orlando, ended up wanting to leave a day sooner , no problem paid to leave one day sooner, the travel agent didn't cancel the trip so it looked line we was a no show for the following days flight and they cancelled our flight and didn't tell us until we was at airport Sunday to leave. Never again will ever use cheaptickets. Never....

DIRT BAGS! They are more expensive than almost any other ticket broker out there, but they act like there are no fees until the very end when you hit REVIEW ORDER. Then, they pile the fees on. They were literally 30% more than SeatGeek.com.

Der Retourflug wurde auf eine miserable Verbindung und mit einem zusätzlichen Zwischenstop umgebucht. Wir buchten damals extra einen teureren Flug, damit wir nur einen Zwischenstop haben und achteten auf genügend Umsteigezeit. Der neue Flug sollte nun einen zusätzlichen Zwischenstop haben, viel später gehen und die Umsteigezeit war bei der einen Verbindung nicht einmal eine Stunde. Es ist wohl überflüssig zu sagen, dass dieser Flug häufig Verspätung hat, und der Anschlussflug mit grosser Wahrscheinlichkeit verpasst wird. Achja, das Visum für den ursprünglichen Zwischenstop haben wir auch vergeblich bezahlt... Da bei Cheaptickets niemand erreichbar ist, haben wir uns direkt an den Kundenservice der Airline gewandt. Diese teilten uns mit, dass sehr wohl eine Umbuchung auf einen ähnlichen Flug, wie unserer war, möglich sei, sie diese Umbuchung aber leider nicht vornehmen dürfen, da der Flug "longterm" sei. Die Umbuchung kann nur von Cheaptickets selbst vorgenommen werden. Leider ist Cheapticket wie befürchtet nicht zu erreichen - zurückbleibt nur eine horrende Telefonrechnung, da man stundenlang in der Warteschleife hängt, ohne Ergebnis. Die Telefonnummer, die Cheaptickets bei der Airline angab, ist im Übrigen eine Nummer in Holland, welche nicht einmal eingerichtet ist. Die Adresse, die bei der Airline hinterlegt ist, ist ebenfalls falsch. War heute extra dort. Ausser ein Reisebüro, dass nichts mit Cheaptickets zu tun hat, existiert dort rein gar nichts. Immerhin war die Airline so nett und hat uns die Flüge reserviert - nur nützt dies leider nichts, wenn Cheapticket nicht erreichbar sein möchte. 3 Tage später: immer noch keine Kontaktaufnahme; E-Mails werden ignoriert; füllt man auf der Homepage das Kontaktformular aus und möchte es absenden, kommt JEDES MAL (egal wie lange der Text ist) eine Fehlermeldung: "Hoppla, es ist ein Fehler aufgetreten. Laden Sie die Seite später erneut oder wechseln Sie auf die Startseite." Vermutlich will man diese Mails bewusst nicht absenden, sonst müsste man sich ja noch melden innert 24 Stunden gemäss Homepage...

If I could give no stars I would. Never ever book with this company. I made my reservation over the phone because the website wasn't processing. I got confirmation only to find out a day before my flight that the airline couldnt process my departing ticket only my returning flight. Long story short the guy assisting had no customer resolution skills, he lied on me, and he lied on the airline as well. I just got off the phone with the airline Thankfully they were able to some what resolve the issue. I dont write reviews but I had to due to such poor service. It has confirmed I cannot work with companies who outsource customer support jobs.

I booked a return flight from Manila to Tampa with Cheap Tickets via Kayak.com in March of 2019. I found a pretty good price for a two-stop flight each way with Asiana Airlines from South Korea and Jetblue Airways in the USA. The tickets were bought about five weeks before departure but at four weeks or so before departure Asiana Air made a small schedule change of 45 minutes from Seoul to JFK. What followed was a whole week of unnecessary incompetence concerning my trip from Cheap Tickets' customer service. All that needed to be said was that JetBlue wanted a minimum of 2 hours 30 mins to take responsibility for international transfers from sister airlines like Asiana Air but Cheap Tickets started calling and telling me that I had to cancel my trip and rebook. My layover was reduced from 2 hours 54 mins to 2 hours and 9 mins because of Asiana’s small schedule change. I actually had three options for this common situation that any literate travel agent should have seen straight away: 1) Accept the change and take responsibility for a missed connection at JFK. 2) Take a later Jetblue flight from JFK with its longer layover or 3) Cancel the tickets and get a refund. I was told by several customer service representatives via email and on the phone that option number 3 was the only option for six straight days. I refused to believe that was true and refused to cancel my trip. Rebooking at that time would have increased my total travel time and cost me about 25% more on tickets. The agents at Cheap Tickets clearly do not understand their job. It took a week of daily phone calls and emails to get to a point that I would have expected on day one. The emails I received had grammar errors, generic cut and paste verbiage that did not apply to my situation, and incorrect information. Even the supervisors at Cheap Tickets don't seem to understand their job at a basic level. If I would have listened to the advice in the emails or the information I was getting over the phone, I would have canceled my trip and because I couldn’t afford the new prices, I would have missed an important medical appointment. I will never use this company again.