CheapticketsReviews of cheaptickets.com

Customer service has been absolutely impossible. Upon calling I'm told it will be 3-6 hours before I can speak to an agent. Sure, I request a call back. What happened when they called me back? They hung up on me before I even spoke to a person. Start the cycle again... Unacceptable that you cannot speak to someone within a reasonable timeframe. They sure make it easy to take your money. But if you need help, forget it. Furthermore I have been using this site for at least a decade, and their rewards are virtually non-existent. Maybe they throw me $5 off once a year. I will never use CheapTickets.com again.

WORST EXPERIENCE WITH A THIRD PARTY AIRLINE VENDOR. Our reservation was messed up by their agents over and over. We lost so much time and money trying to get our new itinerary to work and in the end all they gave us to compensate for their mistakes was a $50 credit. They are just completely useless. Don't use them. Purchase direct with the airline or Expedia

Esta agencia CHEAP TICKETS!!! NO SIRVE... CASI ME QUEDO EN SANTO DOMINGO PORQUE NO HICIERON LA GESTIÓN DE CAMBIARLE EL VUELO A MI DESPUÉS QUE ME DIJERON QUE SE IBAN A ENCARGAR DE ESO... CAMBIARON DOS Y ÉRAMOS TRES PARA PODER REGRESAR, LUEGO DE HABER PERDIDO EL VUELO PUDIMOS SALIR 5 HORAS DESPUÉS... TUVIMOS QUE COMRAR OTRO BOLETO PARA PODER SALIR!!! Fatal no vuelvo a usarlos...

ALERT, ALERT!!! Do not use cheaptickets, stay away from this agency. 2021. I bought a ticket, they send me confirmation about my flight United and all the details. When i went to the airport they say, they couldnt find the reservation, (are you serious) i called cheaptickets, they told me many excuses but they didnt fix the problem and United was asking me to pay xtra money to flight that day and i said not because i already had my ticket paid. I lost my flight and i am still fighting my refund. I am 73 years old and they didnt care i was there super early, they left me waiting for nothing. Evite comprar sus ticketes en esta agencia. Compre mi boleto y cuando fui al mostrador me dijeron que no podian encontrar mi reserva. Los llame y me dijeron miles de excusas y no me arreglaron en problema. Perdi mi vuelo y aun sigo peliando mi dinero de vuelta.

We purchased a ticket for over $1000 2 years ago, paying so that we could change, alter or get a refund if necessary. We are still awaiting our money/refund 2 years later. But it is not just the money, it’s their despicable conduct and complete waste of dozens of hours that they should be ashamed of. Last March 2020,after numerous calls during which we would be often on and off hold for up to 2 1/2 hours, we were told that we would get the refund within “three weeks”. When that didn’t happen we called again by mid or late April and were told “it’s coming within the next two weeks”. This year we have called no less than 25 more times and have been promised call-backs, email responses within 24 hours and more. NOTHING!! Lie after lie after lie! We have been lied to dozens and dozens of times by this dirty company. From their website to their automated call system, all of it is designed to not only not provide customer service, but to actually go to lengths to harm and intentionally waste additional time, rather than ever even beginning to actually attempt to address their customers valid issues. And again, this is Expedia Group: Exact same websites, same lame call system - AND THE SAME DIRTY, CRIMINAL CONDUCT INVOLVING FRAUD AND BOLD-FACED THIEVERY!

I am giving cheaptickets.com a 1 star because zero is not an option. Cheaptickets may work to book flights under simple circumstances, but god forbid life happens (which almost always does) and a refund/credit, reschedule or other circumstance is needed. To make use of a credit with this company, be prepared to wait on hold upwards of 4 hours. Also, do not fall for the "call back queue" option, you'll never get a call back (tried on multiple occasions). I had no choice but opt for holding on the line for what was said to be a 2 hour wait that turned out to be 3 before someone came on the line. Once I got on the line with someone, they spoke to me for a few minutes, pulled up some information and as soon as I asked for clarification and/or breakdown of difference in cost the guy (not gentleman) hung up. So, here goes...another 4 hour wait to try to reach another agent, start all over again and hope he/she does not disconnect the call, as there is no accountability to poor customer service, there is no one who will care about customer issues. The guy who hung up will never have to deal with his lack of customer service and can arbitrarily hang up on any call he doesn't feel like working as there is no consequence. This company is trash as it pertains to customer satisfaction. Save your time and money and use someone else.

Cheap ticket customer service is horribly managed, they canceled one way my flight with no reason, no explanation. How can I use my return ticket if my original flight has been canceled. It is a very difficult to reach them, I need to wait for 4 hours to be answered. InJanuary I had a bad experience too, they booked my flight to a different city.

Il n’y aucun service après-vente, une fois qu’on a réservé on ne peut plus les contacter. Tout automstisé avec un soit-disant charbon qui en fait est une arnaque, on ne peut parler à personne. Mon vol a été modifié 3 fois puis finalement annulé sans aucune explication et je ne peux joindre personne pour me faire rembourser mes billets. En gros ce site est une arnaque et je ne le recommande absolument pas !!!!!!